E-commerce Operations Manager

1840 & Company; Non (OK); Remote; USD 60,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Remote E-Commerce Operations Manager, der für die Erstellung von Produktlisten, Marktanalysen und die Verwaltung von Beständen verantwortlich ist. Diese spannende Rolle erfordert ausgezeichnete Kommunikationsfähigkeiten und Erfahrung im Kundenservice. Sie werden auch für die Implementierung von SEO-Strategien und die Optimierung von Marketingkampagnen verantwortlich sein. In einem dynamischen Umfeld, das Remote-Arbeit fördert, haben Sie die Möglichkeit, Ihre Fähigkeiten zu entfalten und zu wachsen. Wenn Sie eine Leidenschaft für E-Commerce und Kundenservice haben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Nachgewiesene Erfahrung im Kundenservice oder als Client Service Representative.
• Fähigkeit, mehrere Aufgaben zu priorisieren und Fristen einzuhalten.

Responsibilities

• Erstellen von Produktlisten auf Online-Marktplätzen wie Amazon und eBay.
• Durchführen von Marktanalysen, um neue Trends zu identifizieren.
• Verwalten von Beständen, einschließlich Rücksendungen und Erstattungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Microsoft Office Suite

SEO-Implementierung

Multitasking

Tools

Google Analytics

Job description

We are seeking a Remote E-commerce Operations Manager to join our team.

Work Schedule: Monday - Friday, 8am to 4:30pm PST

Responsibilities:

• Creating product listings on online marketplaces such as Amazon, eBay, Shopify, and other e-commerce platforms.
• Conducting market research to identify new trends in the industry or among competitors.
• Analyzing website data to determine the most popular products or factors influencing customer behavior.
• Maintaining relationships with suppliers to ensure timely delivery and quality standards.
• Managing stock, including returns, refunds, and exchanges.
• Communicating with customers regarding order status, delivery dates, and tracking numbers.
• Tracking analytics and optimizing marketing campaigns through Google Analytics.
• Monitoring site traffic and customer feedback to assess response to updates.
• Managing social media platforms.
• Implementing and refining SEO strategies, including updating SEO on selling platforms.
• Reviewing landing pages, product information, payment options, and related systems for accuracy and visual appeal.
• Assisting in promotional decisions such as discounts and bundles.
• Handling customer complaints, providing solutions, and following up for resolution.
• Resolving and removing negative feedback.
• Managing daily business operations within assigned accounts.
• Keeping records of customer interactions and processing accounts and documents.
• Submitting daily productivity reports to managers and stakeholders.

Requirements and Skills:

• Proven experience in customer support or as a Client Service Representative.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Office Suite.
• Ability to multitask, prioritize, and meet deadlines with attention to detail.
• Understanding and experience in implementing SEO on selling platforms.

Compensation: $12 per hour

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to helping businesses grow through our extensive services. We connect companies with top freelance professionals and provide outsourcing services across over 150 countries worldwide.

Our mission is to empower growth by bridging skill and resource gaps with our vetted talent pool. We promote an environment where remote professionals can achieve work-life balance, professional growth, and earning potential.

Headquartered in Overland Park, KS, USA, with service facilities in the Philippines, India, Ukraine, South Africa, and Argentina, we invite you to explore our opportunities. Visit www.1840andco.com to learn more, and visit our jobs portal at jobs.1840andco.com for career opportunities.