LATAM E-Commerce Operations Analyst

Pipe17; Seattle (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Healthcare, dental, vision coverage

Retirement plan

Equipment of choice

Unlimited vacation policy

Job summary

Pipe17, located in Seattle, WA, is seeking an E-commerce Operations Analyst. This entry-level position is designed for recent graduates ready to dive into the tech and e-commerce sector. Analysts will collaborate with Solution Architects and Support Engineers to support customer onboarding and operational processes.

Responsibilities include assisting in customer projects, documenting workflows, and answering customer inquiries. The role provides training in using essential tools and fosters growth into Solution Architect positions in the future.

Qualifications

• Entry-level position for recent graduates interested in technology and e-commerce.
• Training provided for essential tools and processes.
• Willingness to learn and explore new concepts.

Responsibilities

• Assist during customer onboarding projects.
• Support customers with operational questions.
• Document workflows and troubleshoot.

Skills

Basic understanding of APIs

Familiarity with Excel/Google Sheets

Curiosity about e-commerce platforms

Strong communication skills

Detail-oriented

Organizational skills

Eagerness to learn

Job description

E-commerce Operations Analyst

Position Description

The E-commerce Operations Analyst is an entry-level position designed for recent graduates who are beginning their careers in technology and e-commerce. This role provides training and hands‑on experience in supporting customers' onboarding, integrations, and operational processes. Analysts will work closely with Solution Architects and Support Engineers to learn how Pipe17 powers e-commerce operations. The goal is to prepare Analysts to grow into Solution Architect roles over time.

AI fluency: You’re using AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

Key Responsibilities

• Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations.
• Support customers by answering basic operational or technical questions under supervision.
• Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot.
• Learn how to configure and test integrations between e-commerce platforms (Shopify, Amazon, TikTok), ERPs (NetSuite, Acumatica), 3PLs, and marketplaces.
• Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly.
• Help monitor sync errors, escalations, and customer‑reported issues.
• Work with SAs to track project tasks and deadlines.
• Escalate technical issues to Solution Architects or Support Engineers with clear documentation.
• Contribute to knowledge base articles and internal process documentation.

Skills & Qualifications

Technical Skills (developed on the job)

• Basic understanding of APIs, data flows, or system integrations (no prior experience required, training provided).
• Familiarity with Excel/Google Sheets for data analysis.
• Curiosity about e-commerce platforms (Shopify, Amazon, etc.) and operational processes like order management and inventory.

Soft Skills

• Strong communication (verbal and written).
• Detail‑oriented with good organizational skills.
• Comfortable working in a fast‑paced, collaborative environment.
• Eagerness to learn technical concepts and apply them.

Attitude & Mindset

• Proactive and resourceful. Willing to research and try solutions.
• Growth mindset. Open to feedback, coaching, and continuous improvement.
• Team player who enjoys problem‑solving with others.

High accountability. Takes ownership of tasks and follows through.

Compensation (US FTE)

• Competitive salary
• Great healthcare + dental + vision coverage
• Retirement plan
• Pick your own equipment. We’ll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
• Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn’t a vague policy where unlimited vacation means no vacation.

About Us

Pipe17 is the AI‑native Enterprise Order Operations Platform for brands and 3PLs. We replace the fragmented stack of iPaaS, middleware, and legacy OMS with one unified operational layer that manages orders, inventory, products, fulfillment, and exceptions across every channel and partner.

With 300+ managed connectors, AI‑powered workflows, and an industry‑first MCP Server for agentic commerce, Pipe17 lets brands go live in weeks, scale into new channels in days, and run post‑checkout operations without developer dependency or systems integrators.

Our customers reduce operational costs by up to 85%, cut fulfillment errors by 99%, and launch new channels in days instead of months. Pipe17 is trusted by enterprise brands including Estée Lauder, Allbirds, e.l.f. Beauty, Made In Cookware, Wyze, Olly, Black Rifle Coffee Company, and Dude Wipes, as well as leading 3PLs including Ryder, FedEx, and Barrett Distribution.

Pipe17 is a venture‑funded software company headquartered in Seattle, WA with a significant presence in the San Francisco Bay Area. The company is backed by GLP Capital Partners, a leading investor in e‑commerce logistics, and recently announced its Series A funding to accelerate growth and category leadership.