E-Commerce Manager

Goodwill-Industries; Albuquerque (NM); On-site; USD 65,000 - 90,000; Full time

Job summary

Goodwill Industries of New Mexico is seeking an E-Commerce Manager to oversee daily online sales operations and lead a team across departments in Albuquerque. The role focuses on driving revenue, improving the customer experience, and optimizing processes to grow market share.

This exempt position offers pay based on experience and requires strong leadership, strategic thinking, and a commitment to compliance and confidentiality within a nonprofit setting.

Qualifications

• Bachelor’s degree or equivalent in business, marketing, or related field.
• 3–5 years of eCommerce management experience with a track record of driving sales growth.
• Experience with media marketing and customer experience improvements.
• Strong leadership and ability to coach and develop team members.

Responsibilities

• Execute eCommerce strategies to drive sales growth and improve customer experience.
• Lead, manage, and train eCommerce associates and supervisors.
• Analyze sales data and market trends to inform business decisions and optimize operations.
• Collaborate with cross-functional teams to align and execute initiatives.
• Monitor industry trends and emerging technologies to maintain competitive advantage.
• Ensure compliance with policies, procedures, laws, and HIPAA confidentiality.

Skills

eCommerce strategy

Team leadership

Data analysis

Cross-functional collaboration

Education

Bachelor’s degree in business/Marketing or related field

3–5 years of eCommerce management experience

Job description

Description

Passionate about eCommerce and driving results? Join Goodwill Industries of New Mexico as our E-Commerce Manager and lead the day-to-day operations of our online sales platforms. You'll oversee a team, optimize processes, and collaborate across departments to grow revenue and enhance the customer experience.

This is an exempt position, and pay is determined based on experience.

Essential Duties:

• Execute eCommerce strategies to drive sales growth, improve customer experience, and increase market share.
• Lead, manage, and train eCommerce associates, including Assistant Managers and/or Retail Leads, providing guidance, coaching, and development opportunities.
• Analyze sales data, customer behavior, and market trends to inform business decisions, identify growth opportunities, and optimize eCommerce operations.
• Collaborate with other cross-functional teams to ensure alignment and successful execution of eCommerce initiatives.
• Monitor industry trends, best practices, and emerging technologies to continuously improve eCommerce performance and maintain a competitive advantage.
• Ensure compliance with Goodwill Industries of New Mexico policies, procedures, standards, and all applicable laws and regulations.
• Adhere to Goodwill attendance and punctuality requirements.
• Provide excellent customer service to internal and external customers.
• Maintain HIPAA compliance and confidentiality of sensitive and privileged information.
• Implement CARF standards within assigned programs and uphold professional ethics as outlined in the Code of Conduct and Business Ethics Policy.
• Perform other related duties as assigned.

Requirements

• Ability to take initiative- Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency. Identify new opportunities before being asked.
• Strong communication skills to effectively communicate with various levels both verbally and in writing.
• Ability to identify high-potential employees, build succession plans and ensure effectiveraining.
• Ability to handle sensitive information with discretion and maintain professionalism in all interactions.
• Effectively communicate and implement new initiatives, processes and organizational priorities.
• Excellent organizational, time management, and customer service skills.
• Ability to manage multiple priorities and work independently.

Supervisory Responsibilities:

Directly supervises eCommerce employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities includes interviewing, hiring and training employees; providing feedback and coaching; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, and/or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

• Bachelor’s degree in business, Marketing, or related field, or equivalent experience (minimum 5-7 years) in eCommerce management or a related field.
• Minimum of 3-5 years of experience in eCommerce management, with a proven track record of driving sales growth and improving customer satisfaction.
• Media marketing experience
• Strong leadership and team management skills, with experience in coaching and developing team members.