E-Commerce Logistics Specialist

ASUS; California (MO); On-site; USD 71,000 - 78,000; Full time

Benefits offered by this job

Bonuses

Medical, dental, vision

Life insurance

Paid Time Off

401(k)

Job summary

ASUS in Fontana/CA is seeking a Site Operations Specialist to coordinate daily with warehouse vendors, focusing on B2C order execution, monitoring, and reporting. You will ensure orders move on time and provide visibility into warehouse performance.

Responsibilities include monitoring order status, tracking backlog and delays, resolving issues in real time, supporting returns, and preparing daily/weekly reports; you will work with cross-functional teams and uphold KPI targets in a fast-paced

Qualifications

• Bachelor’s degree or equivalent with 4+ years in logistics, SCM, or PM.
• Proven vendor management and KPI achievement experience.
• Experience with WMS, ERP, or inventory systems.
• Strong communication and documentation skills.

Responsibilities

• Monitor daily order fulfillment status from released to backordered.
• Track backlog, carrier cutoffs, and shipment delays.
• Coordinate with warehouse vendors to resolve issues in real time.
• Support returns processing and status tracking.
• Communicate daily priorities and volume updates to warehouse vendors.
• Investigate shipment delays, order errors, and inventory discrepancies.
• Escalate high-risk issues to the Senior Warehouse Vendor Supervisor.
• Prepare daily/weekly operational reports and exception summaries.
• Create Inventory Reconciliation Reports and support cycle counts.
• Maintain accurate records and assist with system updates.

Skills

Vendor management

Independent worker

Cross-functional teamwork

Ownership mindset

English communication

Organization

Problem solving

Education

Bachelor’s Degree in Business or equivalent degree

High School diploma/GED with 4 years experience

Tools

MS Visio

MS Excel

Microsoft Office

Web-based applications

3PL software

Job description

The Site Operations Specialist role supports daily coordination with warehouse vendors, with a strong focus on e-commerce B2C order execution, monitoring, and operational reporting. This role ensures orders move accurately and on time while maintaining visibility into warehouse performance.

Essential Duties and Responsibilities:

Order Execution & Monitoring (B2B+B2C)

• Monitor daily order fulfillment status, including released, picked, packed, shipped, and backordered orders
• Track warehouse backlog, carrier cutoffs, and shipment delays
• Coordinate with warehouse vendors to resolve execution issues in real time
• Support returns (RMA) processing and status tracking
• Communicate daily priorities and volume updates to warehouse vendors
• Investigate shipment delays, order errors, damages, and inventory discrepancies
• Escalate recurring or high-risk issues to the Senior Warehouse Vendor Supervisor
• Prepare daily/weekly operational reports and exception summaries

Inventory Reconciliation & physical validated Support

• Create Inventory Reconciliation Report and Support cycle counts, inventory checks, and discrepancies follow-ups
• Maintain accurate operational records and documentation
• Assist with process changes, system updates, and warehouse transition activities

Required Qualification:

Years of Education

• Bachelor’s Degree in Business or equivalent degree and 4 years of relevant business experience OR High School diploma/GED and 4 years of relevant business experience; in logistics, supply chain management, and/or project management

Work Experience

• 4+ years of experience in logistics environment and project management
• Strong knowledge of inventory control and WMS systems
• Solid understanding of bonded warehouse regulations, inventory control, and compliance requirements
• Experience working with WMS, ERP, or Inventory management systems

Knowledge and Skills

The specific minimum competencies required for job performance.

• Expert in vendor management of 3PL to ensure KPI’s are achieved
• Proactive and have the ability to work well independently as well as in a team environment
• Work well with cross functional teams
• Strong ownership and organization skills
• Proven skills with MS Visio and MS Excel in order to successfully execute projects
• Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required
• Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external customers
• Excellent written and verbal communication skills in English

Preferred Qualifications:

• Background in logistics and supply chain management
• Ability to plan and prioritize work
• Must be highly organized and able to manage multiple responsibilities
• Model leadership behaviors supporting integrity, valuing diversity, innovation, building relationships, customer focus and teamwork
• Software skills, including use of Microsoft Office software and web-based applications.
• Verbal and written communication skills are necessary to explain complex and/or confidential information.

Working Conditions:

• Office / Warehouse environment
• Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time
• 5% Domestic Travel

$71,000 to $78,000 annually is the estimated pay range for this role working in Fontana/Lynwood/Carson/City of Industry, California. The final amount will be determined based on qualifications & experience of the candidate relative to the role. Our comprehensive employee benefits include bonuses, medical, dental, vision, life insurance, AD&D insurance, Paid Time Off, EAP, & 401(k).

ASUS is an equal employment opportunity employer. The Company makes employment decisions without regard to race, color, religion, sex, gender, pregnancy/ breastfeeding, medical conditions related to pregnancy or childbirth, sexual orientation, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, as well as any other characteristic protected by law, regulation or local ordinance, and strives to comply with all applicable laws on the subject. These employment decisions extend to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, pay and other forms of compensation, training and other terms and conditions of employment