E‑Commerce Listings & Support Specialist

Goodwill Industries of West Michigan, Inc.; Muskegon (MI); On-site; USD 31,000 - 37,000; Full time

Job summary

Goodwill Industries of West Michigan, Inc. in Muskegon is seeking a Temporary eCommerce Service Representative to manage online product representations and provide customer service for the E-Commerce department.

You will sort items for posting, photograph and write descriptions, upload data to the online sales platform, answer customer inquiries, and assist with packing and shipping sold items while coordinating with the E-Commerce Manager.

Qualifications

• High school diploma or equivalent preferred.
• A minimum of one (1) year of retail experience is required.
• Proficient in computers and Microsoft Office suite.

Responsibilities

• Sort items to be posted for sale from donated goods.
• Scan books to be posted for sale from donated goods.
• Photograph and prepare written descriptions for online sales.
• Upload information to software/website used for online sales.
• Answer customer questions about the posted product.
• Pack and ship sold items.
• Refer customer issues to departmental management.

Skills

Retail experience

Customer service

MS Office

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Goodwill Industries of West Michigan, Inc. in Muskegon is seeking a Temporary eCommerce Service Representative to manage online product representations and provide customer service for the E-Commerce department.

You will sort items for posting, photograph and write descriptions, upload data to the online sales platform, answer customer inquiries, and assist with packing and shipping sold items while coordinating with the E-Commerce Manager.