E-Commerce Lead

Kroger Family of Companies; Louisville (KY); On-site; USD 60,000 - 85,000; Full time

Job summary

Kroger Family of Companies is seeking a Store e-Commerce Operations Manager to oversee daily e-Commerce activities, staffing, and associate development in Louisville, KY. You will drive sales, ensure compliance with safety and legal standards, and lead initiatives that improve shopping experiences.

Ideal candidates bring strong communication, organization, and leadership skills, plus familiarity with POS systems.

Qualifications

• Effective communication skills.
• Strong organizational skills.
• Strong leadership skills.
• Basic knowledge of computers.

Responsibilities

• Ensure the e-Commerce dept meets customer expectations for easy shopping, variety, freshness and cleanliness.
• Schedule product flow according to guidelines.
• Develop associates to meet productivity standards and certify them when goals are met.
• Ensure compliance with local, state and federal laws and food safety procedures.
• Train associates on order selector and customer attendant duties.
• Lead the team in planning and executing e-Commerce initiatives.
• Support achievement of weekly, periodic and annual sales and wage budgets and customer satisfaction targets.
• Assist in analyzing the competitive landscape and respond accordingly.
• Ensure orders are filled with requested items or suitable substitutes in a timely manner.
• Apply best practices to substitutions during out-of-stock situations.
• Streamline order collection, product selection, checkout, and delivery processes.
• Report inventory issues like out-of-stock items promptly.
• Troubleshoot equipment for the e-Commerce department.
• Provide feedback to management on the effectiveness of plans and programs.
• Monitor and control department expenses.
• Ensure preventative maintenance on all equipment.
• Supervise and coach direct reports; conduct performance reviews and provide feedback.
• Perform essential functions with or without reasonable accommodation.

Skills

Effective communication

Organizational skills

Leadership skills

Basic computer skills

Education

High school diploma or equivalent

Tools

POS

Job description

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness

• Meet the demands of product flow and create schedules according to guidelines

• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals

• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines

• Train associates on all functions and duties of the order selector and customer attendant roles

• Lead team in the planning, implementation and execution of e-Commerce's initiatives

• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales

• Assist in the analysis and response to the competitive landscape

• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner

• Execute Best Practices to determine appropriate substitutions in the event of an out of stock

• Follow processes for streamlining collection of orders, products, checkouts and delivery

• Report inventory issues such as out of stock items to department heads in a timely manner

• Troubleshoot equipment and devices for e-Commence department

• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs

• Monitor and control expenses for the department

• Ensure preventative maintenance is being performed on all equipment in the department

• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Effective communication skills

• Strong organizational skills

• Strong leadership skills

• Basic knowledge of computers

Desired

• High school diploma or equivalent

• Experience with and knowledge of Point of Sale (POS)

• Retail Experience