e-COMMERCE/DEPARTMENT LEAD

The Kroger Co.; Town of Grafton (WI); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

The Kroger Co. in Town of Grafton, WI seeks a Store e-Commerce supervisor to assist the Store e-Commerce manager in day-to-day operations and to uphold Kroger's values of respect, honesty, integrity, diversity, inclusion and safety.

You will ensure timely order processing, supervise selectors and customer attendants, and train team members while maintaining compliance with laws and company guidelines; this role requires calm leadership in a fast-paced environment.

Qualificações

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed with minimal supervision.

Responsabilidades

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members adhere to laws, safety procedures, and guidelines.
• Perform responsibilities required of selectors and customer attendants as needed.
• Train all functions and duties of selector and customer attendant roles.
• Act as person in charge when Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational needs.
• Maintain intake of orders and assign work to staff.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and staging areas.
• Report discrepancies to store e-Commerce manager.
• Perform opening and closing procedures.
• Learn and implement process improvements.
• Provide feedback on daily and annual performance.
• Work cooperatively in high-paced environments and manage conflicts.

Conhecimentos

Supervisory experience

Shelf tag reading

Basic computer skills

Excellent communication

Basic math

Self-direction

Descrição da oferta de emprego

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Self-directed, ability to execute projects with minimal supervision

DESIRED

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience