e-COMMERCE/DEPT LEADER

The Kroger Co.; West Jordan (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

The Kroger Co. is seeking a senior operational leader to manage the day-to-day operations of the store's e-Commerce department in Utah.

You will staff the team, develop associates, and ensure the e-Commerce experience meets customer expectations for ease of shopping, variety, and cleanliness. You will implement scheduling and product flow, train staff, and lead the planning, implementation, and execution of e-Commerce initiatives to achieve sales and customer satisfaction goals.

Qualifications

• Must have strong communication with customers and staff.
• Ability to stay organized in a fast-paced environment.
• Proven leadership and people-management capabilities.
• Basic computer literacy and comfort with POS systems.

Responsibilities

• Oversee day-to-day operations of the store's e-Commerce department.
• Staff the department and develop associates.
• Ensure e-Commerce meets customer expectations for shopping experience, variety, and cleanliness.
• Create schedules to meet product flow and business guidelines.
• Train associates in order selector and customer attendant duties.
• Lead planning and execution of e-Commerce initiatives.
• Achieve sales, wage budgets and customer satisfaction targets.
• Monitor inventory and respond to shortages and substitutions as needed.
• Provide feedback to management on operational plans and expenses.

Skills

Effective communication

Organizational skills

Leadership abilities

Computers basics

Education

High school diploma or equivalent

Job description

Job Description

Manage the overall day-to-day operations of the store’s e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
• Meet the demands of product flow and create schedules according to guidelines
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
• Train associates on all functions and duties of the order selector and customer attendant roles
• Lead team in the planning, implementation and execution of e-Commerce’s initiatives
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
• Assist in the analysis and response to the competitive landscape
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
• Execute Best Practices to determine appropriate substitutions in the event of an out of stock
• Follow processes for streamlining collection of orders, products, checkouts and delivery
• Report inventory issues such as out of stock items to department heads in a timely manner
• Troubleshoot equipment and devices for e-Commence department
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
• Monitor and control expenses for the department
• Ensure preventative maintenance is being performed on all equipment in the department
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Effective communication skills
• Strong organizational skills
• Strong leadership skills
• Basic knowledge of computers

Desired

• High school diploma or equivalent
• Experience with and knowledge of Point of Sale (POS)
• Retail Experience