E-Commerce & Fulfillment Assistant

Barrett Beverly Hills; Beverly Hills (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hands-on experience in operations and digital marketing

Collaborative team environment

Immediate and visible impact on the brand

Job summary

A wellness product division in Beverly Hills is seeking an E-Commerce & Fulfillment Assistant to manage order fulfillment and enhance customer experience. The ideal candidate will have e-commerce experience, strong organizational skills, and the ability to multitask in a fast-paced environment. You will ensure accurate packaging, manage inquiries, and assist with digital marketing and site updates. This role offers the chance to make a significant impact within a small, dynamic team.

Qualifications

• 1–2 years of experience in e-commerce, fulfillment, or customer service preferred.
• Proficient in using Shopify and familiar with other e-commerce platforms.
• Comfortable multitasking and working in a fast-paced environment.

Responsibilities

• Manage daily order fulfillment across various platforms.
• Respond to customer inquiries with empathy and professionalism.
• Assist with site updates and monitor the customer experience.

Skills

E-commerce experience

Customer service skills

Organizational skills

Multitasking

Communication skills

Tools

Shopify

Amazon Seller Central

TikTok Shop

Google Suite

Excel

Job description

Barrett Recovery, the wellness product division of Barrett Plastic Surgery, is seeking a meticulous and detail-oriented E-Commerce & Fulfillment Assistant to join our team. In this role, you’ll play a key part in ensuring every order is accurately packed, shipped on time, and delivered with care to our customers. If you thrive in a fast-paced environment, stay organized under pressure, and take pride in creating a seamless customer experience, we’d love to have you on our team!

Key Responsibilities

Fulfillment & Operations

• Manage daily order fulfillment across Shopify, TikTok Shop, and Amazon Seller Central.
• Accurately pack and ship customer orders while maintaining high quality control standards.
• Print shipping labels, coordinate carrier pickups, and troubleshoot shipping or delivery issues (lost or damaged packages, address errors, etc.).
• Maintain a clean, organized workspace and ensure orders ship within designated timeframes.
• Track, manage, and reorder inventory and packing materials as needed.
• Support supply chain and vendor coordination for restocks or new product launches.

Customer Experience

• Respond to customer inquiries via email, social channels, and website chat with empathy, professionalism, and brand-aligned tone.
• Resolve order issues quickly and effectively to ensure a 5-star customer experience.
• Collaborate with the team to identify FAQs, create templates, and streamline communication touchpoints.

E-Commerce Assistance

• Assist with Shopify site updates, including product listings, tags, descriptions, pricing, and collection organization.
• Support the Senior E-Commerce Manager with daily tasks such as pulling performance reports, updating product attributes, and refreshing copy for email and SMS marketing.
• Monitor the online customer experience, flagging friction points or issues impacting conversion.
• Compile and maintain weekly and monthly sales reports across Shopify, TikTok, and Amazon to track performance trends.
• Partner with the marketing team to ensure all new campaigns, promotions, and product launches are accurately reflected on-site.

Marketing Support (as needed)

• Assist with giveaways, influencer shipments, and product launch prep.
• Capture simple product photos or short UGC-style videos for email and social campaigns.
• Maintain brand consistency across digital touchpoints.

Qualifications

• 1–2 years of e-commerce, fulfillment, or customer service experience preferred.
• Proficient in Shopify; experience with Amazon Seller Central, TikTok Shop, and PirateShip is a plus.
• Highly organized, detail-oriented, and comfortable multitasking in a fast-paced environment.
• Strong written communication and problem-solving skills.
• Tech-savvy and comfortable learning new platforms (Google Suite, Excel, etc.).
• Ability to stand for extended periods and lift up to 30 lbs.

What You’ll Love About This Role

• Be part of a small, passionate team where your impact is immediate and visible.
• Gain hands-on experience across fulfillment, operations, and digital marketing.
• Help shape the operational foundation of a fast-growing wellness brand.
• Work in a supportive, collaborative environment that values growth and initiative.