E-Commerce - FM-24900 - eComm, Associate Content Specialist

Pho Prime, LLC; Fort Mill (SC); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Flexible Spending Accounts

401(k) Retirement Plan

Employee Discounts

Job summary

Shoe Carnival, Inc. is seeking an Associate eCommerce Content Specialist to support online product content and drive sales. You will create clear, engaging, and SEO-friendly descriptions, publish content, and coordinate samples for listings.

This entry-level role reports to the eCommerce department at the South Corporate office in Fort Mill, with Fridays from home. Strong writing, Excel skills, and the ability to work with cross-functional teams are essential.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Proficiency using Microsoft Office and ability to create and maintain simple spreadsheets in Excel.
• Strong organizational skills with the ability to multi-task with shifting priorities.
• Strong follow up and follow through to ensure tasks are completed.
• Strong oral and interpersonal communication skills.
• Creative writing experience with AI prompts (e.g., ChatGPT) preferred.
• Willingness to learn new technologies, systems, and processes.
• Ability to work independently and with cross-functional teams.
• Excellent problem-solving skills and critical thinking.
• Positive attitude with a sense of humor related to our brand.
• Ability to discern color accurately.

Responsibilities

• Create clear, engaging, and SEO-friendly product descriptions.
• Coordinate product samples to prepare items for online listing.
• Research product features and specifications from provided resources.
• Maintain accurate product categories for site navigation in collaboration with the eCommerce team.
• Perform routine audits and quality checks of product listings, including names, descriptions, pricing, and photography.
• Collaborate with merchandising, customer service, and vendors on content discrepancies and questions.
• Develop foundational product knowledge of current merchandise assortments.

Skills

Content writing

SEO basics

AI writing prompts

Organizational skills

Communication skills

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Excel

Job description

E-Commerce - FM-24900 - eComm, Associate Content Specialist Shoe Carnival

Compensation $21.00/hour

Schedule Full time

Job Type Permanent

Description

Do you have a passion for fashion, trends and products? Use your creativity to produce fun and accurate content for customer online shopping experiences! You will be able to view analytics to see how your ideas drive online sales.

This entry-level position will report directly to our eCommerce department at our South Corporate office (1800 Innovation Point, 5th Floor, Fort Mill, South Carolina) on Monday through Thursday and will work remotely on Friday from home.

Enjoy working at our South Corporate office located at 1800 Innovation Point, 5th Floor, Fort Mill, SC. Primary office hours are 8:00am-5:00pm with the option to work offsite on Friday.

Starting rate: $21.00/hour.

Summary

The Associate eCommerce Content Specialist supports the eCommerce team by assisting with online product content creation, ensuring accurate product information, and maintaining product categories. This entry-level role helps drive online sales and improves the customer experience by maintaining accurate and engaging product listings.

• Assists with creating and publishing clear, engaging, and SEO-friendly product descriptions.
• Coordinates product samples to prepare items for online listing.
• Conducts basic research on product features and specifications using provided resources.
• Helps maintain accurate product categories for site navigation, supporting the eCommerce On-Site Merchandiser and the eCommerce Content Specialist.
• Performs routine audits and quality checks for product listings, including verifying product names, descriptions, and photography to ensure accurate and consistent product content, pricing, and categorization.
• Collaborates with merchandising, customer service, and vendors to address basic content discrepancies and product questions.
• Develops foundational product knowledge of current merchandise assortments

Requirements

• Bachelor’s degree or equivalent work experience required.
• Proficiency using Microsoft Office and ability to create and maintain simple spreadsheets in Excel.
• Strong organizational skills with the ability to multi-task, maintaining multiple projects on an on-going basis with shifting priorities. Must be able to easily embrace and manage change
• Strong follow up and follow through to ensure all tasks are fully completed.
• Strong oral and interpersonal communication skills.
• Creative writing experience along with experience writing prompts using AI (such as ChatGPT) preferred.
• Willingness to learn new technologies, systems, and processes strongly preferred.
• Ability to work independently and collaborate with cross-functional teams.
• Excellent problem-solving skills with an aptitude for critical thinking.
• A positive attitude and a great sense of humor that relates to our "fun-loving" brand is a plus.
• This position requires the ability to accurately discern color, with or without accommodation.

Total Rewards

The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:

• Competitive Pay
• Paid Time Off (Vacation & Sick Time)
• Flexible Spending Accounts
• Life, Disability, and Voluntary Benefits
• Fitness Membership Discounts
• Employee Assistance Program
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Employee & Family Discounts

Shoe Carnival, Inc. is an Equal Opportunity Employer.

Requirements

Ability to provide world class customer support by adopting and meeting Shoe Carnival’s Corporate Core Customer Service Goals.