e-COMMERCE/DEPT LEADER

Kroger Family of Companies; Topeka (KS); On-site; USD 42,000 - 65,000; Full time

Job summary

Kroger Family of Companies is seeking a Store e-Commerce Operations Manager in Topeka, KS to oversee day-to-day e-Commerce activities, drive sales, and lead the department toward company objectives. You will staff, train, and develop associates while ensuring compliance with safety and food service standards.

The role emphasizes achieving sales budgets, managing product flow, and maintaining high customer satisfaction through efficient order fulfillment.

Qualifications

• Effective communication skills.
• Strong organizational and leadership abilities.
• Basic knowledge of computers.
• High school diploma or equivalent.

Responsibilities

• Manage day-to-day operations of the store's e-Commerce department to meet sales goals.
• Staff the department and develop associates to achieve results.
• Ensure customer expectations for shopping experience, variety, freshness, and cleanliness.
• Create schedules and manage product flow.
• Provide training on order selector and customer attendant roles.
• Lead planning and execution of e-Commerce initiatives.
• Monitor sales, wages budgets, and customer satisfaction metrics.
• Report inventory issues to department heads and coordinate with management.

Education

High school diploma or equivalent

Tools

POS system

Job description

Manage the overall day-to-day operations of the store’s e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
• Meet the demands of product flow and create schedules according to guidelines
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
• Train associates on all functions and duties of the order selector and customer attendant roles
• Lead team in the planning, implementation and execution of e-Commerce’s initiatives
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
• Assist in the analysis and response to the competitive landscape
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
• Execute Best Practices to determine appropriate substitutions in the event of an out of stock
• Follow processes for streamlining collection of orders, products, checkouts and delivery
• Report inventory issues such as out of stock items to department heads in a timely manner
• Troubleshoot equipment and devices for e-Commence department
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
• Monitor and control expenses for the department
• Ensure preventative maintenance is being performed on all equipment in the department
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Effective communication skills
• Strong organizational skills
• Strong leadership skills
• Basic knowledge of computers

Desired

• High school diploma or equivalent
• Experience with and knowledge of Point of Sale (POS)
• Retail Experience