e-COMMERCE/DEPT LEADER

Kroger Family of Companies; Dillon (CO); On-site; USD 32,000 - 45,000; Full time

Job summary

Kroger Family of Companies is seeking a Store e-Commerce Operations Manager to oversee the day-to-day (shop-from-home) store e-Commerce department. You will manage staffing, train associates, and drive initiatives to meet sales goals while upholding Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities include ensuring customer satisfaction through easy shopping experiences, scheduling, compliance with laws and food safety, and leading the

Qualifications

• Effective communication is essential for coordinating with staff and customers.
• Strong organizational skills help manage scheduling and operations.
• Proven leadership abilities to guide the e-Commerce team.
• Basic computer skills are needed for POS and order processing.
• POS knowledge enhances checkout efficiency and accuracy.
• Retail experience helps apply store processes and customer service.

Responsibilities

• Oversee daily store e-Commerce operations to hit sales objectives and budgets.
• Staff the department and develop associates to achieve results.
• Demonstrate Kroger's values of respect, honesty, integrity, diversity, inclusion and safety.
• Ensure e-Commerce meets customer expectations for ease of shopping, variety, freshness and cleanliness.
• Create schedules based on product flow and guidelines.
• Certify associates once goals are met or exceeded.
• Ensure compliance with local, state, and federal laws and food safety procedures.
• Train associates on order selector and customer attendant roles.
• Lead planning and execution of e-Commerce initiatives.
• Aim to meet or exceed weekly, period, and annual sales and wage budgets with customer satisfaction driving repeat sales.
• Assist in analyzing competitive landscape and respond accordingly.
• Ensure timely fulfillment of orders with requested or comparable substitutes.
• Use best practices for substitutions when items are out of stock.
• Streamline collection of orders, products, checkouts and delivery.
• Report inventory issues promptly to department heads.
• Troubleshoot equipment for the e-Commerce department.
• Provide feedback to management on effectiveness of plans and programs.
• Monitor and control department expenses.
• Ensure preventative maintenance on all department equipment.
• Supervise and coach direct reports and perform performance reviews.

Skills

Effective communication

Strong organizational skills

Strong leadership skills

Basic knowledge of computers

POS knowledge

Retail experience

Education

High school diploma or equivalent

Job description

Manage the overall day-to-day operations of the store’s e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
• Meet the demands of product flow and create schedules according to guidelines
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
• Train associates on all functions and duties of the order selector and customer attendant roles
• Lead team in the planning, implementation and execution of e-Commerce’s initiatives
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
• Assist in the analysis and response to the competitive landscape
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
• Execute Best Practices to determine appropriate substitutions in the event of an out of stock
• Follow processes for streamlining collection of orders, products, checkouts and delivery
• Report inventory issues such as out of stock items to department heads in a timely manner
• Troubleshoot equipment and devices for e-Commence department
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
• Monitor and control expenses for the department
• Ensure preventative maintenance is being performed on all equipment in the department
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Effective communication skills
• Strong organizational skills
• Strong leadership skills
• Basic knowledge of computers

Desired

• High school diploma or equivalent
• Experience with and knowledge of Point of Sale (POS)
• Retail Experience

$28.30 - $28.30 per hour