e-COMMERCE/DEPT LEADER

Kroger; Midvale (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

Kroger is seeking a Store e-Commerce Operations Lead to manage day-to-day store e-Commerce activities in Midvale, UT, driving sales, staffing, and associate development while upholding safety and company values.

The role requires coordinating schedules, monitoring performance, and ensuring accurate order fulfillment and timely delivery to maximize customer satisfaction.

Qualifications

• Effective communication skills.
• Strong organizational skills.
• Strong leadership skills.
• Basic knowledge of computers.

Responsibilities

• Ensure the e-Commerce department meets/exceeds customer expectations for shopping experience.
• Create schedules according to guidelines to meet product flow demands.
• Develop associates to meet productivity standards and certify goals.
• Ensure compliance with local, state, and federal laws and food safety procedures.
• Train associates on order selector and customer attendant roles.
• Lead team in planning and execution of e-Commerce initiatives.
• Achieve/exceed sales, wage budgets, and customer satisfaction targets.
• Assist in analyzing the competitive landscape.
• Ensure orders are filled accurately and timely.
• Determine substitutions for out-of-stock items and substitutions.
• Streamline collection of orders, products, checkouts and delivery.
• Report inventory issues promptly to stakeholders.
• Troubleshoot equipment for the e-Commerce department.
• Provide feedback to management on effectiveness of plans.
• Monitor and control department expenses; ensure maintenance.
• Supervise and coach direct reports; conduct performance reviews.
• Must be able to perform essential functions with or without reasonable accommodation.

Skills

Effective communication skills

Strong organizational skills

Strong leadership skills

Basic knowledge of computers

Education

High school diploma or equivalent

Tools

POS knowledge

Job description

Job Description
Manage the overall day-to-day operations of the store’s e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description
Manage the overall day-to-day operations of the store’s e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
• Meet the demands of product flow and create schedules according to guidelines
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
• Train associates on all functions and duties of the order selector and customer attendant roles
• Lead team in the planning, implementation and execution of e-Commerce’s initiatives
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
• Assist in the analysis and response to the competitive landscape
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
• Execute Best Practices to determine appropriate substitutions in the event of an out of stock
• Follow processes for streamlining collection of orders, products, checkouts and delivery
• Report inventory issues such as out of stock items to department heads in a timely manner
• Troubleshoot equipment and devices for e-Commence department
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
• Monitor and control expenses for the department
• Ensure preventative maintenance is being performed on all equipment in the department
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Effective communication skills
• Strong organizational skills
• Strong leadership skills
• Basic knowledge of computers

Desired

• High school diploma or equivalent
• Experience with and knowledge of Point of Sale (POS)
• Retail Experience