e-COMMERCE/DEPARTMENT LEAD

Kroger; Troy (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Kroger in Troy, MI is seeking a Store e-Commerce Supervisor to assist the Store e-Commerce manager in day-to-day operations and to uphold the company’s values of respect, honesty, integrity, diversity, inclusion and safety. You will train staff, supervise e-Commerce activities, and ensure excellent customer service in a fast-paced environment.

Responsibilities include coordinating orders, scheduling, maintaining equipment and supplies, and enforcing store policies and safety guidelines.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags and understand product placement.
• Basic knowledge of computers to operate store systems.
• Excellent oral and written communication skills.
• Basic math skills including counting and quick calculations.
• Self-directed with the ability to execute projects with minimal supervision.

Responsibilities

• Meet or exceed customer expectations for easy shopping, variety, freshness and cleanliness.
• Ensure team adheres to laws, safety procedures and company guidelines.
• Perform duties of selectors and customer attendants as needed.
• Train staff for selector and customer attendant roles.
• Be in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operations and associates’ needs.
• Maintain intake of customer orders and assign work to staff.
• Print and distribute order labels, including perishables.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and ensure organization of staging areas.
• Report discrepancies to pricing, scanning, location and temperatures.
• Carry out opening and closing procedures.
• Learn and implement process improvements from e-Commerce leadership.
• Provide feedback on daily performance and annual reviews.
• Work cooperatively in a high-paced or stressful environment.
• Manage conflict professionally and cooperatively.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with special needs, and/or older adults.

Skills

Proven supervisory experience

Read shelf tags

Basic knowledge of computers

Excellent oral/written communication

Basic math skills

Self-directed

Job description

Job Description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Self-directed, ability to execute projects with minimal supervision

DESIRED

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience