e-COMMERCE/DEPARTMENT LEAD

Kroger; Western Springs (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Kroger's Western Springs, IL store seeks an individual to assist the Store e-Commerce manager in daily operations of the e-Commerce department. You will train staff, supervise during manager absence, schedule work, and ensure accurate order processing.

The role requires supervising experience, strong communication, and the ability to work in a fast-paced environment while maintaining high standards of customer service and compliance with guidelines.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic computer skills.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed with minimal supervision.

Responsibilities

• Assist Store e-Commerce manager in day-to-day operations and help lead the e-Commerce team.
• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Train selectors and customer attendants as directed.
• Act as the person in charge when the Store e-Commerce manager is unavailable.
• Handle scheduling to meet operational and associate needs.
• Print and distribute order labels and manage perishable orders.

Skills

Supervisory experience

Shelf tags

Basic computer skills

Communication skills

Basic math

Self-directed

Job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness


• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed


• Perform responsibilities required of selectors and customer attendants as needed per company guidelines


• Train all functions and duties of the selector and customer attendant roles


• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable


• Assist with scheduling to meet operational and associates' needs


• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants


• Print and distribute order labels, including orders for perishable departments


• Troubleshoot e-Commerce equipment and devices


• Maintain level of supplies needed to perform necessary duties


• Maintain organization and cleanliness of staging areas and equipment


• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager


• Perform required opening and closing procedures


• Learn and implement process improvements as directed by division or enterprise e-Commerce team


• Provide feedback on team members daily performance and annual performance reviews


• Ability to work cooperatively in high paced and sometimes stressful environment


• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner


• Ability to act with honesty and integrity regarding customer and business information


• Ability to follow directions and seek assistance when necessary to resolve customer and business issues


• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults


• Must be able to perform the essential job functions of this position with or without reasonable accommodation

MINIMUM

• Proven supervisory experience


• Ability to read shelf tags


• Basic knowledge of computers


• Excellent oral/written communication skills


• Basic math skills (i.e., counting, addition, and subtraction)


• Self-directed, ability to execute projects with minimal supervision

DESIRED

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience