e-COMMERCE/DEPARTMENT LEAD

Kroger; Spokane (WA); On-site; USD 25,000 - 39,000; Full time

Job summary

Kroger in Spokane is seeking a Store e-Commerce support role to assist the e-Commerce manager with daily operations, scheduling, and order fulfillment. You will oversee selectors and customer attendants, train staff, and ensure safety and compliance in a fast-paced store environment.

The position requires leadership, strong communication, and basic technical skills to troubleshoot equipment and manage orders. A team-oriented, customer-focused approach is essential.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed, able to execute projects with minimal supervision.

Responsibilities

• Assist the Store e-Commerce manager in day-to-day operation of the e-Commerce department.
• Meet or exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members follow laws, safety procedures, and company guidelines.
• Perform responsibilities of selectors and customer attendants as needed.
• Train all functions and duties of selector and customer attendant roles.
• Act as the person in charge when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain intake of customer orders and assign work to staff.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organization of staging areas and equipment.
• Report discrepancies to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements from e-Commerce teams.
• Provide feedback on daily performance and reviews.
• Ability to work cooperatively in high-paced or stressful environments.
• Ability to manage conflict professionally.
• Maintain honesty and integrity in customer and business information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without accommodation.

Skills

Supervisory experience

Shelf tags reading

Basic computers

Oral/written communication

Basic math

Self-directed work

Job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness


• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed


• Perform responsibilities required of selectors and customer attendants as needed per company guidelines


• Train all functions and duties of the selector and customer attendant roles


• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable


• Assist with scheduling to meet operational and associates' needs


• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants


• Print and distribute order labels, including orders for perishable departments


• Troubleshoot e-Commerce equipment and devices


• Maintain level of supplies needed to perform necessary duties


• Maintain organization and cleanliness of staging areas and equipment


• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager


• Perform required opening and closing procedures


• Learn and implement process improvements as directed by division or enterprise e-Commerce team


• Provide feedback on team members daily performance and annual performance reviews


• Ability to work cooperatively in high paced and sometimes stressful environment


• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner


• Ability to act with honesty and integrity regarding customer and business information


• Ability to follow directions and seek assistance when necessary to resolve customer and business issues


• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults


• Must be able to perform the essential job functions of this position with or without reasonable accommodation

MINIMUM

• Proven supervisory experience


• Ability to read shelf tags


• Basic knowledge of computers


• Excellent oral/written communication skills


• Basic math skills (i.e., counting, addition, and subtraction)


• Self-directed, ability to execute projects with minimal supervision

DESIRED

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience