e-COMMERCE/DEPARTMENT LEAD

Pick 'n Save; Milwaukee (WI); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Pick 'n Save in Milwaukee is seeking a Store e-Commerce Support role to assist the Store e-Commerce manager with day-to-day operations. This position emphasizes respect, honesty, integrity, diversity, inclusion and safety within a fast-paced store environment.

The role requires supervising experience, ability to read shelf tags, basic computer and math skills, strong communication, and self-directed initiative.

Qualifications

• Supervisory experience is required to lead the team.
• Ability to read shelf tags and interpret pricing or placement.
• Proficiency with basic computer tasks and systems.
• Strong oral and written communication abilities for customer and team.
• Basic math for counting, balancing, and quick calculations.
• Self-directed with initiative and minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team adheres to laws, food safety procedures and guidelines.
• Perform responsibilities of selectors and attendants as needed.
• Train all functions and duties of selector and attendant roles.
• Act as in-charge when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associate needs.
• Maintain intake of orders and distribute work to selectors/attendants.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and staging areas.
• Report pricing/discrepancies to the store e-Commerce manager.
• Perform opening and closing procedures.
• Learn and implement process improvements as directed by e-Commerce teams.
• Provide feedback on daily and annual performance.
• Work cooperatively in a high-paced environment and manage conflicts professionally.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Supervisory exp

Shelf tags

Basic computer skills

Oral & written communication

Basic math skills

Self-directed

Job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Selfdirected, ability to execute projects with minimal supervision

DESIRED

• Any experience in a productionoriented environment or warehouse environment, stocking shelves, or cashier experience