e-COMMERCE/DEPARTMENT LEAD

Pick 'n Save; Bellevue (WI); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Pick 'n Save is seeking an e-Commerce operations assistant to support the Store e-Commerce manager in day-to-day operations and uphold the chain’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities include supervising team members, scheduling, training, order intake, labeling, troubleshooting equipment, and ensuring compliance with safety and company guidelines in a fast-paced store environment.

Formación

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (counting/addition/subtraction).
• Self-directed, able to execute projects with minimal supervision.

Responsabilidades

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members follow local, state and federal laws, food safety procedures and company guidelines.
• Perform selector and customer attendant duties as needed per guidelines.
• Train all functions and duties of selector and attendant roles.
• Act as e-Commerce department lead when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and staff needs.
• Maintain intake of customer orders and assign work to selectors and attendants.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies needed to perform duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperatures to the store e-Commerce manager.
• Perform opening and closing procedures.
• Learn and implement process improvements as directed by e-Commerce team.
• Provide feedback on daily performance and annual reviews.
• Work cooperatively in a high-paced, sometimes stressful environment.
• Manage conflict in a reasonable, non-confrontational manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support interacting with minors, individuals with special needs, and/or older adults.
• Must be able to perform essential duties with or without reasonable accommodation.

Conocimientos

Supervisory experience

Read shelf tags

Basic knowledge of computers

Excellent communication

Basic math

Self-directed

Descripción del empleo

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS

MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Selfdirected, ability to execute projects with minimal supervision

DESIRED

• Any experience in a productionoriented environment or warehouse environment, stocking shelves, or cashier experience