e-COMMERCE/DEPARTMENT LEAD

Kroger; Commerce City (CO); On-site; USD 35,000 - 50,000; Full time

Job summary

Kroger in Commerce City, CO, is seeking an individual to assist the Store e-Commerce manager with daily operations in the e-Commerce department. The role requires proven supervisory skills and a commitment to customer service, ensuring team members meet safety and operational guidelines.

The ideal candidate will possess strong communication skills and a self-directed attitude, with the ability to train others and manage the department as needed. This is an on-site position offering opportunities for growth within a dynamic environment.

Qualifications

• Proven supervisory experience in a relevant field.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral and written communication skills.
• Self-directed with minimal supervision.

Responsibilities

• Assist the Store e-Commerce manager in day-to-day operations.
• Ensure adherence to laws, food safety procedures, and guidelines.
• Train team members in various roles.
• Manage e-Commerce department in the manager's absence.
• Troubleshoot e-Commerce equipment and maintain supplies.

Skills

Proven supervisory experience

Excellent oral and written communication skills

Basic math skills

Self-directed project execution

Job description

Commerce City, CO, United States (On-site)

Job Description

Assist the Store e-Commerce manager in managing the day-to‑day operation of the store's e‑Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Meet or exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members adhere to local, state and federal laws, food safety procedures and company guidelines
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e‑Commerce department when the Store e‑Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e‑Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e‑Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e‑Commerce team
• Provide feedback on team members' daily performance and annual performance reviews
• Work cooperatively in a high‑paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Perform essential job functions with or without reasonable accommodation

Qualifications

Minimum Qualifications

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral and written communication skills
• Basic math skills (e.g., counting, addition, and subtraction)
• Self‑directed, ability to execute projects with minimal supervision

Desired Qualifications

• Experience in a production‑oriented environment or warehouse environment, stocking shelves, or cashier experience