e-COMMERCE/DEPARTMENT LEAD

Kroger; Bloomfield Hills (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Kroger is seeking a Store e-Commerce supervisor to help manage daily e-Commerce operations at our Bloomfield Hills location. You will oversee selectors and customer attendants,train staff, and act as the on-site lead when the e-Commerce manager is unavailable.

The role requires supervisory experience, strong communication, basic computer and math skills, and the ability to work in a fast-paced setting while upholding Kroger’s core values of respect, safety, and integrity.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic computer skills and familiarity with store systems.
• Excellent oral and written communication.
• Basic math skills (counting, addition, subtraction).
• Self-directed with ability to execute projects with minimal supervision.

Responsibilities

• Assist the Store e-Commerce manager in day-to-day operations.
• Demonstrate Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain intake of customer orders and distribute work to selectors and attendants.
• Print and distribute order labels, including for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and keep staging areas organized.
• Report discrepancies to the store e-Commerce manager.
• Perform opening/closing procedures.
• Learn and implement process improvements from the division or enterprise team.

Skills

Supervisory experience

Read shelf tags

Basic computer skills

Excellent oral/written communication

Basic math skills

Self-directed

Job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness

Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed

Perform responsibilities required of selectors and customer attendants as needed per company guidelines

Train all functions and duties of the selector and customer attendant roles

Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable

Assist with scheduling to meet operational and associates' needs

Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants

Print and distribute order labels, including orders for perishable departments

Troubleshoot e-Commerce equipment and devices

Maintain level of supplies needed to perform necessary duties

Maintain organization and cleanliness of staging areas and equipment

Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager

Perform required opening and closing procedures

Learn and implement process improvements as directed by division or enterprise e-Commerce team

Provide feedback on team members daily performance and annual performance reviews

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential job functions of this position with or without reasonable accommodation

MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Self-directed, ability to execute projects with minimal supervision

DESIRED

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience