e-COMMERCE/DEPARTMENT LEAD

Kroger Family of Companies; Suffolk (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger Family of Companies in Suffolk, VA is seeking a Store e-Commerce Supervisor to help manage the day-to-day operations of the store's e-Commerce department, ensuring accuracy and efficiency in order fulfillment and customer service.

The role requires supervisory experience, strong communication, and basic computer and math skills, with the ability to work calmly in a fast-paced environment. On-site role with a focus on compliance and process improvements.

Qualifications

• Supervisory experience is required.
• Ability to read shelf tags accurately.
• Basic computer literacy and familiarity with store systems.
• Excellent verbal and written communication skills.
• Basic math skills for counting and transactions.
• Self-directed with the ability to work with minimal supervision.

Responsibilities

• Meet and exceed customer expectations for easy shopping and cleanliness.
• Ensure compliance with laws, safety procedures, and company guidelines.
• Perform duties of selectors and customer attendants as needed.
• Train all functions of the selector and customer attendant roles.
• Act as the person in charge when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational needs.
• Maintain intake of customer orders and assign work.
• Print and distribute order labels including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and cleanliness of staging areas.
• Report discrepancies to the store e-Commerce manager.
• Perform opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback during performance reviews.
• Work cooperatively in high-paced environments and manage conflicts professionally.
• Follow directions and seek help to resolve customer and business issues.
• Provide support for interactions with minors or individuals with special needs when needed.

Skills

Supervisory experience

Shelf tag reading

Basic computer literacy

Communication skills

Basic math skills

Self-directed work

Job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Selfdirected, ability to execute projects with minimal supervision

DESIRED

• Any experience in a productionoriented environment or warehouse environment, stocking shelves, or cashier experience