E‑Commerce Content & Site Execution Specialist

Michael Kors (USA) Inc

United States

Hybrid

USD 65,000 - 70,000

Full time

14 days+

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Job summary

Michael Kors (USA) Inc. is seeking an execution-focused coordinator to support digital content and e-commerce operations across North America sites, focusing on hands-on site execution, QA, documentation, and project coordination.

You will work with Site Merchandising, Web Production, and cross-functional partners to move content from briefing through launch, perform QA, maintain calendars and trackers, and support updates in third-party tools. NYC office three days a week.

Qualifications

1+ years of experience in e-commerce, digital content, site operations, project coordination, or a retail-related field.
Exceptional attention to detail and a strong commitment to accuracy.
Ability to manage repetitive, high-volume executional work while consistently meeting deadlines.
Strong organizational, communication, and follow-through skills.
Ability to follow established processes, incorporate feedback, and elevate issues appropriately.
Proficiency in Microsoft Office, including Excel and PowerPoint.
Ability to work in the New York City office three days per week.

Responsibilities

Execute approved digital content strategies across the Michael Kors and Michael Kors Outlet North America websites.
Support the day-to-day execution of homepage updates, landing pages, navigation, promotions, seasonal campaigns, sale events, and other site content.
Own the on-site execution of the Michael Kors Outlet promotional calendar, ensuring promotional messaging, creative, links, timing, and site placements are accurate.
Translate approved strategies and direction into clear briefs, linking documents, tickets, trackers, and executional deliverables.
Coordinate with Site Merchandising, Web Production, and other cross-functional partners to move content from briefing through launch.
Perform detailed quality assurance before and after launches, identifying and escalating content, linking, messaging, and functionality issues.
Maintain accurate content calendars, project trackers, process documentation, and other team resources.
Support the execution of updates within third-party tools and platforms based on strategies and requirements established by the Digital Content & Experience Manager.
Complete daily site walkthroughs and support ongoing site maintenance across Michael Kors and Michael Kors Outlet.
Assist with gathering materials and performance data for seasonal recaps and leadership reviews.