E-Commerce Case Manager

iBuy; New Jersey; On-site; USD 45,000 - 65,000; Full time

Job summary

iBuy in New Jersey is seeking an Amazon Seller Support specialist to manage primary contact for cases via phone, chat, and email. You’ll resolve listing issues, address policy violations, manage brand approvals, and monitor updates from Amazon to keep cases moving.

The ideal candidate has 1+ year experience with Amazon Seller Central, excellent communication, strong organizational skills, and a proactive, independent work style to improve processes and ensure responsive service.

Qualifications

• 1+ year of experience working with Amazon Seller Central and handling Amazon Seller Support.
• Strong verbal and written communication skills.
• Proven ability to manage and resolve multiple support cases simultaneously.
• Familiarity with Amazon policies, listing standards, brand registry, and account health metrics.
• Highly organized with exceptional attention to detail.
• Proactive and persistent problem-solver who can work independently.
• Ability to stay calm and focused when dealing with Amazon’s often rigid or unclear processes.

Responsibilities

• Serve as the primary contact for all Amazon Seller Support interactions (case management via phone, chat, and email).
• Resolve listing issues including suppressed, inactive, or flagged listings.
• Address and elevate policy violations and performance notifications.
• Manage brand approval and ungating processes.
• Monitor and respond to updates from Amazon to ensure prompt resolution of open cases.
• Maintain documentation of all support cases, outcomes, and follow-ups.
• Work closely with internal teams to relay necessary updates and ensure alignment.
• Suggest and help implement process improvements to streamline Amazon support operations.

Skills

Communication skills

Time management

Problem solving

Attention to detail

Independent working

Policy compliance knowledge

Tools

Amazon Seller Central

Case management software

Job description

iBuy is a rapidly expanding retail and wholesale distributor, specializing in consumer electronics, kitchenware, apparel, and more, but always looking to develop new categories and expand our reach. Our mission is to deliver the highest quality products to our customers and satisfy their needs through rapid and responsive service

Job Responsibilities

• Serve as the primary contact for all Amazon Seller Support interactions (case management via phone, chat, and email).
• Resolve listing issues including suppressed, inactive, or flagged listings.
• Address and elevate policy violations and performance notifications.
• Manage brand approval and ungating processes.
• Monitor and respond to updates from Amazon to ensure prompt resolution of open cases.
• Maintain documentation of all support cases, outcomes, and follow-ups.
• Work closely with internal teams to relay necessary updates and ensure alignment.
• Suggest and help implement process improvements to streamline Amazon support operations.

Job Qualifications

• 1+ year of experience working with Amazon Seller Central and handling Amazon Seller Support.
• Strong verbal and written communication skills.
• Proven ability to manage and resolve multiple support cases simultaneously.
• Familiarity with Amazon policies, listing standards, brand registry, and account health metrics.
• Highly organized with exceptional attention to detail.
• Proactive and persistent problem-solver who can work independently.
• Ability to stay calm and focused when dealing with Amazon’s often rigid or unclear processes.