E-Commerce Associate

Goodwill; Albuquerque, Northern (NM, KY); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Dental

Vision & Medical Coverage

403b Retirement Plan

work-life balance

Job summary

Goodwill Industries of New Mexico is seeking an eager E‑commerce Associate to help list and sell donated items online. You will learn to photograph products, write engaging descriptions, and ensure accurate listings across marketplaces.

The role emphasizes customer service, attention to detail, and adherence to safety and company policies while supporting the organization’s mission in the local community. Base pay starts at $14.75/hr with 38 hours guaranteed.

Qualifications

• Pass a criminal background check and drug test.
• High School Diploma/GED, preferred.
• One year retail work experience or equivalent combination of education and experience, preferred.

Responsibilities

• Identify, select, and/or reject donated products for online sale.
• Take detailed photos and write accurate descriptions including brand, style, color, measurements and weight.
• List items on e-commerce marketplaces and meet posting goals.
• Handle shipping fulfillment and prepare shipment labels.
• Maintain cleanliness and organization of workstations and store room.
• Maintain confidentiality and follow loss prevention guidelines.
• Perform other duties as assigned to support department and mission.

Skills

Customer service

Written communication

English proficiency

Computer skills

Time management

Education

High School Diploma/GED

Tools

Gemstone identification tools

Knowledge of computer equipment

Job description

Description

You are looking for a fun work environment with challenging and rewarding assignments, while still helping your own community. You want to learn how to list and sell items online. You have some skill with computers and want to learn more. You are an innovative person who can think outside the box. You would like to work with unique and rare items that bring variety and excitement every day. As part of the E-Commerce Team at Goodwill Industries of New Mexico, you can have all of this and more.

Benefits offered

• Paid Time Off
• Paid Holidays
• Dental
• Vision & Medical Coverage
• 403b Retirement Plan
• work-life balance

Base pay starts at $14.75/hr, 38 hours guaranteed.

Essential Duties and Responsibilities:

• Adherence to the attendance and punctuality policies of Goodwill.
• Exhibits excellent customer service skills as related to the position.
• Ensures actions are consistent with Goodwill ethics, policies, procedures, goals and mission.
• Knowledge, understanding and compliance with Safety policies and procedures
• Identifies, selects, and/or rejects donated products for sale online to meet specifications.
• Tests product components and parts for proper operation.
• Evaluates and researches donated products to establish value for online sale.
• Thoroughly examines each product to determine the condition, manufacturer authenticity and other pertinent criteria.
• Takes detailed, clear and appropriate photos to show all notable flaws or absence of flaws. Uploads photos to computer software.
• Writes accurate, informative, and creative descriptions of products; to include name brands (after authentication), item style, color, measurements, size, weight and shape of item.
• Utilizes proper spelling and grammar within descriptions.
• Lists items on various e-commerce marketplaces as necessary.
• Meets daily/weekly posting goals and performance standards as established by Management.
• Performs necessary record keeping pertaining to daily activities and other reports as needed in a neat and legible manner.
• Maintains high level of cleanliness and organization of all workstations.
• Stores and retrieves listed product to and from warehouse.
• Completes shipping fulfillment for sold products, including choosing the proper packaging and securing all contents within to prevent damage in transit.
• Prepares shipment labels and maintains organization of outgoing packages.
• Processes merchandise in accordance to the company’s procedures.
• Maintain a high level of confidentiality.
• Follows all loss prevention guidelines and security measures.
• Maintains a positive, team-oriented relationship with all staff and departments.
• Attends meetings and training sessions as required.
• Perform other duties as assigned that would lead to successful operation of department, team and/or mission.

Supervisory Responsibilities: None

Requirements

• Knowledge of organizational practices, policies and procedures and compliance with the same.
• Knowledge of and compliance with all safety policies and procedures.
• Ability to maintain confidentiality.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to exhibit excellent customer service skills.
• Ability to read, write and understand English.
• Knowledge of gemstone and precious metal identification.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
• Ability to work extended hours and various work schedules.
• Ability to work independently and demonstrate time management skills.
• Ability to handle multiple tasks and meet deadlines.
• Knowledge of visual merchandising and sales promotion.
• Knowledge of creative writing skills and grammatical accuracy.
• Knowledge of computer equipment.
• Ability to learn new computer software.

Physical Demands and Work Environment:

While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. The Employee will generally perform work indoors in a retail setting where the employee will have occasional contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50lbs and may occasionally be exposed to outside weather conditions.

Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test.

• High School Diploma/GED, preferred
• One year retail work experience or equivalent combination of education and experience, preferred.