Ecommerce Assistant - E -Commerce GOC - Full Time

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Starting pay $16.25/hour

Annual raises & production bonuses

Career development & training

Team member discounts

Medical, dental, vision, PTO, tuition

Job summary

Goodwill Industries of the Southern Piedmont is seeking a team member to sort merchandise for online sale, photograph items with accurate descriptions, and list them using our ecommerce platform. You will manage inventory, process orders, and handle returns while delivering quality customer service.

The role emphasizes independence, attention to detail, and teamwork in a mission-driven nonprofit. Training and growth opportunities are provided, with a focus on reliable, high-quality listings.

Qualifications

• High school diploma or GED required.
• Excellent written communication.
• Ability to work independently and manage multiple tasks.
• Team player with passion for purpose-driven work.
• Physical ability to lift up to 50 pounds occasionally.

Responsibilities

• Sort and select merchandise for online sale.
• Photograph and write descriptions for listed items; research item details online.
• List items using ecommerce software with descriptions, photos, and pricing.
• Update inventory and manage orders, returns, and exchanges.
• Provide customer service via email or messaging platforms.
• Monitor online competition and suggest improvements.
• Ensure listings meet quality and compliance standards.
• Report any theft, loss, or safety concerns.

Skills

Tech-savvy

Detail-oriented

Clear communication

Team player

Education

High school diploma or GED

Tools

Ecommerce software

Job description

About Us

At Goodwill, we transform donations into opportunities by supporting job creation, training, and essential community programs. When you join our team, you help make that mission possible.

Description

About Us

At Goodwill, we transform donations into opportunities by supporting job creation, training, and essential community programs. When you join our team, you help make that mission possible.

We Offer

• Starting pay of $16.25/hour
• Annual raises & production bonuses
• Free career development & training
• Team member discounts
• Full-time benefits including medical, dental, vision, paid time off, and tuition reimbursement

Join a team where your work creates meaningful change.

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What You’ll Do

• Sort and select merchandise for online sale
• Clean, photograph, and write descriptions for listed itemsResearch item details using online resources
• List items using ecommerce software with descriptions, photos, and pricing
• Update inventory and manage orders, returns, and exchanges
• Provide customer service via email or messaging platforms
• Monitor online competition and recommending improvements
• Ensure listings meet quality and compliance standards
• Report any theft, loss, or safety concerns

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Requirements

What We’re Looking For

• High school diploma or GED (or equivalent experience)
• Tech-savvy and detail-oriented
• Clear written communication and basic photography skills
• Able to work independently and manage multiple tasks
• A team player with a passion for purpose-driven work
• Commitment to quality, integrity, and learning
• This job keeps you engaged with hands-on tasks! Most of the time, you'll rely on touch and dexterity. You'll frequently bend, carry, crouch, grasp, pull, push, reach, sit, talk, and walk. Occasionally, you may balance, climb, crawl, kneel, stand, stoop, or even use taste and smell. Regularly lifting up to 10 pounds, with occasional lifts up to 50 pounds, is required. Strong near, midrange, and color vision are essential.