E-Commerce Store Shopper

Roche Bros. Supermarkets; Westborough (MA); On-site; USD 17,000 - 20,000; Part time

Job summary

Roche Bros. Supermarkets in Westborough, MA, is seeking part-time associates to manage customer orders, pick items, and coordinate deliveries while maintaining high service standards. You will learn store procedures, assist with e-commerce orders, and uphold cleanliness and safety protocols.

This role emphasizes courteous customer interactions, accuracy in order fulfillment, and teamwork within a busy grocery environment. Applicants must be US work authorized and able to work a varied schedule.

Qualifications

• Must be able to handle multiple orders within a given time frame.
• Must demonstrate basic computer knowledge with willingness to learn.
• Must read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Treat customers and associates in a courteous and friendly manner.
• Commit to the “Golden Rule” and work with other associates to build a strong E-Commerce team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Coordinate orders and delivery with shopping manager.
• Work efficiently and at an acceptable pace.
• Handle each picked transaction in an efficient and organized manner, assuring that each item is the finest and freshest the store has to offer.
• Master the store layout for efficient picking procedures.
• Pick, store, label products correctly, and arrange totes for easy access and proper delivery.
• Works carefully to reduce shrink and damage of merchandise.
• Retrieves and fills customers’ orders accurately and on time.
• Properly handle and maintain all computer hardware.
• Notifying the shopping manager of customer comments and complaints, security problems, incorrect prices and errors or problems with UPC codes and products problems (damages or out of stock).
• Follow proper hand washing, good sanitation, food storage and handling procedures, along with cleaning department equipment and tools.
• Maintain a neat personal appearance including proper uniform and dress code.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Practice careful product handling and proper temperature storage of every product picked.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Other duties assigned by management.

Skills

Multitasking

Basic computer knowledge

English literacy

Schedule flexibility

US work authorization

Job description

Overview

To shop multiple orders within a given time frame while giving the customer the best product we have to offer. Responsible for product handling and appropriate storage until deliver, all while maintaining great customer service.

Minimum Qualifications

• Must possess the ability to handle multiple orders within a given time frame.
• Must demonstrate basic computer knowledge with willingness to learn.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Treat customers and associates in a courteous and friendly manner.
• Commit to the “Golden Rule” and work with other associates to build a strong E-Commerce team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Coordinate orders and delivery with shopping manager.
• Work efficiently and at an acceptable pace.
• Handle each picked transaction in an efficient and organized manner, assuring that each item is the finest and freshest the store has to offer.
• Master the store layout for efficient picking procedures.
• Pick, store, label products correctly, and arrange totes for easy access and proper delivery.
• Works carefully to reduce shrink and damage of merchandise.
• Retrieves and fills customers’ orders accurately and on time.
• Properly handle and maintain all computer hardware.
• Notifying the shopping manager of customer comments and complaints, security problems, incorrect prices and errors or problems with UPC codes and products problems (damages or out of stock).
• Follow proper hand washing, good sanitation, food storage and handling procedures, along with cleaning department equipment and tools.
• Maintain a neat personal appearance including proper uniform and dress code.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Practice careful product handling and proper temperature storage of every product picked.

Secondary Job Functions:

• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Other duties assigned by management.

Physical Demands: (per work day)

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

Crawling.

0% (N) Never

Sitting, pushing and pulling up to 250 lbs, climbing up to 8 feet, kneeling, and crouching.

1-33% (O) Occasionally

Carrying and lifting up to 50 lbs, bending, balancing, reaching a waist or overhead, and stooping.

34-66% (F) Frequently

Standing or walking on tile or concrete, handling fingering, feeling, talking, seeing, hearing, and smelling.

67-100% (C) Continuously

Safety Risk Factors

Frequency

Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, sprays, and hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of back and neck, slippery floor surface, and contact with sharp objects.

34-66% (F) Frequently

Hazardous equipment (mechanical moving parts).

67-100% (C) Continuously

Machines, tools, and equipment utilized:

Hand held computer, electronic scale, totes.

Repetitive Action:

Continuous movement of entire body.

Working Conditions: Working environment is inside and may include exposure to cold temperatures.

Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.