E-Books Shipping Clerk

Goodwill of Southwestern Pennsylvania in; Pittsburgh (Allegheny County); On-site; Full time

Job summary

An established nonprofit organization is seeking an E-Books Shipping Clerk to join their mission-driven team. This role involves fulfilling orders by assembling, addressing, and shipping merchandise while maintaining high customer service standards. The ideal candidate will be adaptable to daily changes and possess strong problem-solving skills. This position offers an opportunity to contribute to a meaningful cause while working in a supportive environment. If you are detail-oriented and enjoy a dynamic work setting, this could be the perfect role for you.

Qualifications

• High school diploma or equivalent required.
• Experience with data entry or computerized shipping software preferred.

Responsibilities

• Verify shipment contents against records to ensure accuracy.
• Pack and label materials for shipping using various tools.
• Maintain excellent customer service ratings.

Skills

Data Entry

Customer Service

Flexibility

Problem-Solving

Education

High School Diploma

Tools

Computerized Shipping Software

Hand Tools

Power Tools

Postage Meter

Job description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes' list of America's “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

POSITION SUMMARY:

The E-Books Shipping Clerk will be responsible for the fulfillment of orders by properly assembling, addressing, stamping, and shipping merchandise or material. The shipping clerk is expected to maintain an excellent customer service rating to ensure approval and continued relationships with all seller sites. Daily tasks may change, so flexibility and adaptability to the changing needs of the department is key.

Essential duties include, but are not limited to:

• Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.
• Record shipment data, such as weight, charges, damages, or discrepancies for reporting, accounting, or record keeping purposes.
• Pack, seal, label, or affix postage to prepared materials for shipping, using hand tools, power tools, or postage meter.
• Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
• Confer or correspond with other team members or customers to rectify problems, such as damages or nonconformance to specifications.

External Hiring Range: $13.00/hour

QUALIFICATIONS:

• High school diploma or equivalent required.
• Experience with data entry or computerized shipping software preferred.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current, valid Child Abuse clearance.

Travel required: No