E-Bike Service Operations Lead

MOD BIKES; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

MOD BIKES in Austin is seeking a hands-on Garage Manager to lead our service department, support a team of mechanics, and deliver a smooth, professional customer experience.

You will oversee daily garage operations, diagnose bike issues, coordinate warranty and logistics, and drive process improvements while staying hands-on with bikes and maintaining an organized, high-standing shop.

Qualifications

• Strong mechanical experience (bike or e-bike preferred).
• Basic understanding of electrical systems (or willingness to learn).
• Experience leading or managing a team.
• Highly organized and process-oriented.
• Strong communication skills.
• Ability to handle multiple tasks at once.
• Comfortable being both hands-on and managing others.

Responsibilities

• Oversee daily garage operations and workflow.
• Lead, support, and manage a team of mechanics.
• Assign work based on technician skill level and workload.
• Step in to resolve issues and keep things moving efficiently.
• Maintain a clean, organized, and high-functioning workspace.
• Diagnose and troubleshoot mechanical and electrical issues.
• Coordinate warranty cases and fleet maintenance when needed.
• Prepare and hand off new bikes to customers.

Skills

Mechanics

Electrical basics

Team leadership

Organization

Communication

Multitasking

Hands-on management

Tools

Mac

Asana

Shopify

Slack

Job description

MOD BIKES in Austin is seeking a hands-on Garage Manager to lead our service department, support a team of mechanics, and deliver a smooth, professional customer experience.

You will oversee daily garage operations, diagnose bike issues, coordinate warranty and logistics, and drive process improvements while staying hands-on with bikes and maintaining an organized, high-standing shop.