Bicycle Service Shop Manager / Assistant Store Manager

Great Western Cyclery & E-Bikes LLC; Bountiful (UT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

401k

PTO

Job summary

Great Western Cyclery & E-Bikes LLC in Bountiful, UT, seeks an experienced Bicycle Service Shop Manager to lead the service team and assist as Assistant Store Manager. The role emphasizes high-quality repairs, e-bike expertise, and delivering exceptional customer experiences.

You will mentor mechanics, maintain shop standards, and support sales with a hands-on, fast-paced environment. Join a growing shop focused on premium service and community cycling.

Qualifications

• Experience managing a team of mechanics in a service department.
• Proven experience as a bike mechanic with repair skills.
• Ability to diagnose and repair a wide range of bicycle issues, including e-bikes.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to lift and move bicycles and parts (50+ lbs).

Responsibilities

• Manage the team of mechanics in all aspects of the service department.
• Train, mentor, and educate team.
• Maintain cleanliness of the workshop.
• Follow and create SOPs for efficiency and productivity.
• Diagnose and repair bicycle issues, including e-bike systems.
• Perform maintenance tasks like cleaning, lubing, wheel trueing, brake bleeds.
• Build and assemble new bicycles, including e-bikes.
• Troubleshoot mechanical and electronic problems.
• Advise customers on bike maintenance and repairs.
• Maintain organized work area and manage parts inventory.
• Assist with customer service and sales as needed.

Skills

Management

Bike repair

Diagnostics

Customer service

Independence

Teamwork

Attention to detail

Lifting heavy

Dependability

Job description

We are seeking an experienced, skilled and passionate Bicycle Service Shop Manager to join our team in Bountiful, UT, to help lead and manager our talented Service Team of Mechanics. This role has a dual responsibility of Assistant Store Manager.

This individual is an integral part of our Bicycle Shop operations; customer satisfaction, and face of the business.

Our shop is experiencing strong growth (20%+ YOY for last three years, in a stagnant market) and high demand due to our excellent service, quality work, extensive knowledge of e-bicycles and repairs, quick turn around time, and positive experiences and interactions with our customers.

Here’s a more detailed description:

About the Role:

Responsibilities

Responsibilities:

• Manage the team of mechanics in all aspects of the service department.
• Train, mentor, and educate team.
• Manage the cleanliness of the work shop.
• Follow and create SOPs for efficiency and productivity.
• This individual will also help turn the wrench in the following:
• Diagnose and repair bicycle issues, including e-bike electronic and power systems, brakes, drive train, headset, wheels, hubs, tires, and suspension.
• Perform routine maintenance tasks such as cleaning, lubricating, wheel trueing, brake bleeds, adjusting shifting, brakes, and suspension, and more..
• Build and assemble new bicycles, including custom builds, and mainly e-bikes.
• Troubleshoot and diagnose mechanical and electronic problems.
• Provide expert advice and recommendations to customers regarding bike maintenance and repairs.
• Maintain a clean and organized work area.
• Manage inventory of parts and tools.
• Assist with customer service and sales (As needed).

Qualifications

Qualifications:

• Some managing experience.
• Proven experience as a bike mechanic.
• Strong knowledge of bicycle mechanics and repair techniques.
• Ability to diagnose and repair a wide range of bicycle issues.
• Excellent customer service skills.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Ability to lift and move bicycles and parts. (50+ lbs)
• Dependability, strong work ethic, and positive demeanor and attitude

Bonus Points:

• Experience with premium and value-priced e-bicycles.
• Certifications in bicycle repair or maintenance.
• Experience with bike fitting and customization.

Additional Information

What We Offer:

• Positive, collaborative, uplifting, and fun work environment.
• Competitive salary & Benefits (Medical, 401k, PTO, etc)
• Opportunity to work in a fast-paced and dynamic environment.
• Chance to grow and develop your skills as a bicycle mechanic.
• Opportunity to work with a passionate team of cycling enthusiasts.
• Opportunity to learn all aspects of the business from a hands on

About Us:

Great Western Cyclery & E-Bikes is a locally owned and operated bicycle shop with its main focus on e-bicycles since opening 11 years ago.We help educate customers about everything e-bicycles and help them find the right bike for their riding style, needs, and budget.We represent a number of premium e-bicycle brands like Amflow, Bulls, Cannondale, Gazelle, Giant, Norco, Santa Cruz, and a few value-priced brands like Segway, Troxus, and Velotric; providing a great selection for customers to experience and choose from.

We have a high quality full service repair and service department working on ALL types of bicycles and mobility products, not just electric bikes. Our team proudly maintains high work standards and a fast turn around time of 2 business days (unless parts need to be ordered).