E-Bike Repair Trainer & Field Tech Coach

Whizz Inc; Jersey City (NJ); On-site; USD 34,000 - 49,000; Full time

Job summary

Whizz Inc. is seeking an experienced E-Bike Mechanic Trainer to serve as the go-to technical expert for repairs, diagnostics, troubleshooting and mechanic training. Travel between Whizz locations in New York and New Jersey is required to provide hands-on support.

This role is not a management position; you will train and support mechanics, answer technical questions by phone and chat, and help roll out new e-bike models and repair procedures across markets.

Responsibilities

• Train new and existing mechanics on e-bike repair, diagnostics, troubleshooting, and Whizz repair standards.
• Provide technical support to mechanics by phone, chat, video, and in person.
• Diagnose difficult or unusual mechanical and electrical e-bike issues.
• Travel between Whizz locations in New York and New Jersey when technical support is needed.
• Occasionally travel to Philadelphia, Washington DC, Chicago, and other current or future Whizz markets.
• Perform hands-on repairs and demonstrate proper repair procedures.
• Help mechanics improve repair quality, speed, and troubleshooting skills.
• Support the rollout of new e-bike models, components, repair procedures, and tools.
• Identify recurring technical problems and help create simple repair instructions and training materials.
• Ensure mechanics follow proper repair and safety standards.

Job description

Whizz Inc. is seeking an experienced E-Bike Mechanic Trainer to serve as the go-to technical expert for repairs, diagnostics, troubleshooting and mechanic training. Travel between Whizz locations in New York and New Jersey is required to provide hands-on support.

This role is not a management position; you will train and support mechanics, answer technical questions by phone and chat, and help roll out new e-bike models and repair procedures across markets.