Dynamics CRM Architect

Tekgence Inc; Malvern (Chester County); On-site; USD 140,000 - 180,000; Full time

Job summary

Tekgence Inc. in Malvern, PA, seeks an experienced Dynamics CRM Architect to design, implement, and oversee Microsoft Dynamics 365 CRM solutions aligned with business objectives.

You will leverage CE, Dataverse, and Power Platform to architect scalable, secure deployments, lead technical teams, and drive enterprise integrations via REST APIs and Azure services in an on-site environment.

Qualifications

• Extensive experience designing and implementing Dynamics 365 CRM solutions.
• Strong knowledge of Dynamics 365 Customer Engagement (CE) applications.
• Proficiency with Microsoft Dataverse, Power Apps, and Power Automate.
• Hands-on experience with CRM customization, configuration, plugins, and workflows.
• Experience designing integrations using REST APIs and Microsoft Azure services.
• Knowledge of CRM data modeling, security architecture, and BPM automation.
• Experience with enterprise integration patterns and solution architecture.

Responsibilities

• Design and architect scalable, secure Microsoft Dynamics 365 CRM solutions.
• Lead the implementation, configuration, customization, and enhancement of Dynamics 365 CE applications.
• Translate business requirements into technical architecture, solution designs, and implementation plans.
• Design and implement CRM integrations with external applications and enterprise systems.
• Leverage Power Platform (Power Apps, Power Automate, Power BI) to develop business solutions.
• Define CRM data models, workflows, security roles, and access controls.
• Provide technical leadership to developers, consultants, and implementation teams.
• Manage integrations using REST APIs and Azure services.
• Establish best practices for architecture, performance, security, and lifecycle management.
• Lead environment management, deployment, release management, and DevOps processes.
• Collaborate with stakeholders to ensure successful solution delivery.
• Troubleshoot CRM issues and propose continuous improvement.

Skills

Dynamics 365 CRM architecture

Dynamics 365 CE

Dataverse

Power Apps

Power Automate

CRM customization

REST APIs

Azure services

Security architecture

Integration patterns

Technical leadership

Power BI

Tools

Power BI

Azure

Job description

Job Title: Dynamics CRM Architect

Location: Malvern, PA-onsite

Employment Type: Full-Time

Job Summary

We are seeking an experienced Dynamics CRM Architect to design, implement, and oversee Microsoft Dynamics 365 CRM solutions that align with business objectives. The ideal candidate will have strong expertise in Dynamics 365 Customer Engagement (CE), Power Platform, CRM architecture, system integrations, customization, and enterprise solution design.

Key Responsibilities

• Design and architect scalable, secure, and high-performance Microsoft Dynamics 365 CRM solutions.
• Lead the implementation, configuration, customization, and enhancement of Dynamics 365 Customer Engagement applications.
• Translate business requirements into technical architecture, solution designs, and implementation plans.
• Design and implement CRM integrations with external applications, enterprise systems, and third-party platforms.
• Leverage Microsoft Power Platform, including Power Apps, Power Automate, and Power BI, to develop business solutions.
• Define CRM data models, workflows, business process flows, security roles, and access controls.
• Provide technical leadership and architectural guidance to developers, consultants, and implementation teams.
• Design and manage integrations using REST APIs, Web APIs, and Azure integration services.
• Establish best practices for solution architecture, performance optimization, security, and application lifecycle management.
• Lead environment management, solution deployment, release management, and DevOps processes.
• Collaborate with business stakeholders, project managers, and technical teams to ensure successful solution delivery.
• Troubleshoot complex CRM issues and provide recommendations for continuous improvement.
• Ensure compliance with enterprise architecture standards, data governance policies, and security requirements.

Required Skills and Qualifications

• Extensive experience with Microsoft Dynamics 365 CRM architecture and implementation.
• Strong knowledge of Dynamics 365 Customer Engagement (CE) applications.
• Expertise in Microsoft Dataverse, Power Apps, and Power Automate.
• Hands-on experience with CRM customization, configuration, plugins, and workflows.
• Experience designing and implementing integrations using REST APIs and Microsoft Azure services.
• Strong understanding of CRM data modeling, security architecture, and business process automation.
• Experience with solution architecture, technical documentation, and enterprise integration patterns.
• Excellent communication, stakeholder management, and technical leadership skills.
• Ability to translate business requirements into scalable technical solutions.

Preferred Qualifications

• Experience with Dynamics 365 Sales, Customer Service, or other Customer Engagement modules.
• Knowledge of Azure Functions, Logic Apps, Service Bus, and API Management.
• Experience with Power BI and advanced Power Platform capabilities.
• Familiarity with Dynamics 365 ALM, Power Platform pipelines, and CI/CD automation.
• Microsoft Dynamics 365 or Power Platform certifications.
• Experience working on enterprise-scale CRM implementations and digital transformation projects.

Ideal Candidate

The ideal candidate is a technically strong Dynamics CRM Architect who can lead solution design, guide development teams, manage enterprise integrations, and deliver secure, scalable, and maintainable Microsoft Dynamics 365 CRM solutions.