Dynamics CE Functional Lead

1026 Avanade Inc. Company; Houston (TX); On-site; USD 133,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Avanade Inc. in Houston, TX seeks a Dynamics CE Functional Lead to translate client CRM needs into solutions, working with Avanade delivery teams and stakeholders to design and configure Microsoft Dynamics CRM and Power Platform implementations.

A bachelor’s degree and at least four years’ CRM experience are required, including Dynamics 365 configuration, business analysis, and a track record with Agile projects. Global travel may be involved.

Qualifications

• Bachelor's degree or foreign equivalent in Computer Science, Information Technology, Business Administration, or related field, plus four (4) years CRM business analysis experience.
• 3+ years configuring Microsoft Dynamics CRM systems and business solutions.
• 3+ years of Power Platform experience including SQL, Power BI, SharePoint, Azure, Power Apps, etc.
• 3+ years of client-facing experience using formal delivery methodologies (Agile, Scrum, Waterfall).
• Microsoft Certified in Dynamics 365 Fundamentals is required.

Responsibilities

• Translate business requirements into CRM solutions with delivery teams.
• Coordinate with client leadership, end users and IT staff to design and configure CRM solutions.
• Gather system requirements and own requirements management.
• Assist with transferring functional requirements to development and test teams.
• Implement patches and upgrades with stakeholders and support end-users.

Skills

CRM experience

Client-facing

Agile/Scrum

Education

Bachelor's degree in CS/IT/Business

Tools

Microsoft Dynamics CRM

Power Platform

SQL

Power BI

SharePoint

Azure

Job description

Job Description: [MULTIPLE POSITIONS] Avanade Inc. seeks a Dynamics CE Functional Lead in Houston, TX to identify and understand clients’ customer relationship management needs by staying current on CRM technologies (particularly Microsoft Dynamics CRM and Power Platform) and working with Avanade solution developers to recommend appropriate CRM technologies and functions that meet specific client needs.

Duties

• Working with Avanade delivery teams and client stakeholders to translate business requirements into CRM solutions.
• Coordinating with client leadership, end users and IT staff to identify, design and configure CRM solutions.
• Gathering system requirements and owning requirements management.
• Assisting with transfer of functional requirements to development and test teams.
• Implementing patches and upgrades in collaboration with business and IT stakeholders.
• Assisting end-users with CRM functionality.

Periodic travel to client sites (domestic) is expected up to 80% of the time. Must live within reasonable commuting distance of Houston, TX.

Compensation at Avanade varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation for roles that may be hired as set forth below. The offered salary range for this specific position in TX is $133,078-$143,000 per year.

• Avanade offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

See more information on our benefits here: www.avanade.com/en-us/career/benefits .

Basic Qualifications

• The position requires at least a bachelor’s degree, or its foreign equivalent, in Computer Science, Information Technology, Business Administration, or a closely related field, and at least four (4) years of experience performing CRM business analysis in a technology or IT consulting environment.
• A qualified applicant's experience must include the following skills: 3 years of experience configuring Microsoft Dynamics CRM systems and business solutions implementations.
• 3 years of experience performing business process reengineering around Microsoft Dynamics CRM Sales, Marketing, Field Service & Customer Service modules.
• 3 years of experience planning, designing, building, testing, and maintaining CRM solutions.
• 3 years of Power Platform experience including SQL, Power BI, SharePoint, Azure implementation, Mobile Apps, Power Apps, VIVA and/or Visio.
• 3 years of client-facing experience using formal delivery methodologies including Agile, Scrum, Waterfall, or comparable project-driven approach.
• 3 years of experience with formal business requirements gathering and defining functional design and working with offshore teams.
• and Microsoft Certified in Dynamics 365 Fundamentals.

Annual Salary Range by Location

• California - $145,000 - 175,000
• Cleveland - $125,000 - 150,000
• Colorado - $125,000 - 150,000
• District of Columbia - $145,000 - 175,000
• Illinois - $145,000 - 175,000
• Maryland - $145,000 - 175,000
• Massachusetts - $145,000 - 175,000
• Minnesota - $145,000 - 175,000
• New York - $155,000 - 185,000
• New Jersey - $125,000 - 150,000
• Washington - $145,000 - 175,000 #LI-DNI

At Avanade, we advance the world through the power of people and Microsoft. Join us to shape your skills and the future with bold ideas and innovative solutions. Our partnership with Microsoft and Accenture empowers you to unlock your full potential. Working at Avanade offers the chance to build a career path that suits your skills and interests and the freedom to be your authentic self. We are committed to your growth, well-being, and success. This is where passion meets opportunity, technology meets humanity, and every challenge is a chance to make a genuine impact on colleagues, clients, and communities. Together, we do what matters.