Dynamics 365 Technical Lead

MasterApp Labs LLC; Richmond (VA); Hybrid; USD 125,000 - 150,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

MasterApp Labs LLC in Richmond, VA is seeking a Dynamics 365 Technical Lead for a hybrid contract role. The candidate will lead D365 Customer Engagement and Power Platform initiatives, design and implement solutions, and guide governance for the platform.

Strong expertise in D365, .NET, C#, Azure, and DevOps in Power Platform is required. The role requires coordinating with IT and business units, delivering solution prototypes, and supporting after-hours work as needed.

Qualifications

• Experience with Dynamics 365 Customer Engagement and Service modules.
• Customization, configuration, development, deployment of Dynamics 365.
• Experience with Power Platform solutions including Power Apps, Power Automate, Dataverse.
• Develop web components using .NET, SQL, Azure and C#.
• Knowledge of licensing models for Dynamics 365 and Power Platform.

Responsibilities

• Lead Dynamics 365 technical efforts across deployment, customization and integration.
• Gather requirements, perform fit-gap analysis, design and implement solutions.
• Develop new components using .NET, SQL, Azure, Power Platform and C#.
• Troubleshoot Dynamics 365 issues and document solutions for IT teams.
• Collaborate with IT and business units; provide governance for the platform.

Skills

D365 Customer Engagement

D365 Customization

Power Platform

C#

.NET

Azure

SQL

Power Apps

Power Automate

Tools

Dynamics 365

Dataverse

Azure

SQL

Visual Studio

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Title: Dynamics 365 Technical Lead

Location: Richmond, VA, (Hybrid)-The first two months we need them 4 days a week in office, after that once a week.

Position Type: Contract

Interview Mode: Both Web Cam and In Person Interview

Responsibilities:

• Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Customer Service module.
• Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
• Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
• Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
• Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
• Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.
• Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use at VDOT.
• Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
• Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
• Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
• Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
• Contribute to improving our processes and policies within the Business Enablement Services program.
• Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator)
• Other duties as assigned.

Professional Experience:

• Strong organizational and interpersonal skills.
• Logical, clear and concise written and verbal communication skills.
• Ability to work seamlessly within a team as well as manage individual tasks.
• Ability to react quickly to a fast paced, rapidly changing environment.
• Rely on experience and judgment to plan and accomplish goals.
• Independently perform a variety of complicated tasks.
• Work with a team of Developers and System Engineers.
• Communicate clearly and effectively, both speaking and in writing.
• Review & refine existing processes to better align with agency/group priorities.
• Review the existing procedures and propose, execute, and/or direct necessary changes.
• Participate in on-call duties as necessary.
• Be able to work–from-home and still provide expected level of support.

Be available to support after hours work as needed.

Required/Desired Skills

• Experience as a D365 Technical Lead | Required | 5 |
• Experience with creating and managing of solution using Dynamics 365 Customer Service. | Required | 8 |
• Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365 | Required | 8 |
• Custom development experience using .Net, JavaScript and C# | Required | 5 |
• Experience with Power Platform and Dataverse | Required | 3 |
• Experience with using standard & premium connectors with PowerApps and Power Automate | Required | 3 |
• Experience with DevOps in Power Platform/D365 Environments | Desired | 2 |
• Experience with Data Integrations and Migrations using ADF & SSIS Packages | Desired | 5 |

Flexible work from home options available.