Dynamics 365 F&O Application Support Lead

Experis; Atlanta (GA); On-site; USD 77,000 - 105,000; Full time

Job summary

Experis is seeking a D365-focused Production Support professional in Atlanta to provide Level 2/3 support across S2P, O2C, R2R, P2FA and A2D. You will troubleshoot complex issues, coordinate month-end close activities, and manage D365 environments through lifecycle tools like LCS and PPAC.

You will also handle releases, deployments and change management via Azure DevOps, while planning platform updates and ensuring stable integrations with Dataverse, DMF and other services.

Qualifications

• Provide Level 2/3 support for D365 Finance & Supply Chain across S2P, O2C, R2R, P2FA and A2D.
• Troubleshoot application, workflow, integration, batch and data issues with root-cause analysis.
• Coordinate Month-End/Quarter-End/Year-End close activities with Finance.
• Administer D365 environments and manage lifecycle via LCS and PPAC.

Responsibilities

• Provide L2/L3 support for D365 across core financial processes.
• Coordinate end-of-period close activities with business stakeholders.
• Manage D365 environments and implement lifecycle activities.
• Execute releases, migrations and change governance using DevOps.
• Plan platform updates, patches and monitor integrations.

Skills

L2/L3 Support

Root Cause Analysis

End-user Support

Tools

D365

Azure DevOps

Power Platform Admin Center

Dataverse

DMF

Dual Write

Document Routing Agent

Azure Services

Job description

Atlanta, GA 30328

Applying to

Experis

$66.0/hourly

Functional & Production Support

• Provide Level 2/3 support for D365 Finance & Supply Chain operations across:
  • Source-to-Pay (S2P)
  • Order-to-Cash (O2C)
  • Record-to-Report (R2R)
  • Project-to-Fixed Assets (P2FA)
  • Acquire-to-Dispose (A2D)
• Troubleshoot application, workflow, integration, batch, and data issues while driving root cause analysis and permanent resolution.

Month-End Close (MEC) Support

• Coordinate and support end-to-end Month-End, Quarter-End, and Year-End close activities.
• Monitor critical financial processes, batch jobs, and integrations to ensure timely and successful close execution.
• Partner closely with Finance and business stakeholders during critical close periods.

Environment & Lifecycle Management

• Administer D365 environments through Lifecycle Services (LCS) and Power Platform Admin Center (PPAC).
• Manage Production, UAT, FUT, SIT, Development, and Data Migration environments.
• Execute environment refreshes, restores, cloning, migrations, and operational readiness activities.

Release, Deployment & Change Management

• Execute code releases, configuration migrations, and application deployments using Azure DevOps.
• Manage change governance, implementation planning, testing coordination, validation, and rollback procedures.

Integration, Platform Updates & Patching

• Plan and execute D365 One Version updates, platform releases, hotfixes, and emergency patches.
• Perform impact assessments, regression testing coordination, and post-deployment stabilization activities.
• Support and monitor integrations, including:
  • DMF
  • Dual Write
  • Dataverse
  • Electronic Reporting
  • Document Routing Agent
  • Azure Services
  • Middleware Platforms
  • Third-Party ISVs
• Storage Accounts
• Key Vaults
• Managed Identities
• Application Registrations
• Certificates
• Connectivity Components

Operational Monitoring & Governance

• Monitor application health, batch processing, integrations, and overall environment performance.
• Maintain operational runbooks, support documentation, and monitoring processes.