Dynamics 365 Customer Service Architect

TechDigital Group; Virginia; Hybrid; USD 90,000 - 130,000; Full time

Job summary

TechDigital Group is seeking an experienced Enterprise AI Agent lead in the United States. You will guide design sessions, own the implementation of AI agent components, and ensure alignment with enterprise standards.

You\'ll oversee Copilot AI Agents, governance, and Azure Integration Services, collaborating with Solution Architects to deliver robust integrations and scalable solutions. Mentoring teams and driving DevOps practices will be key success factors.

Qualifications

• Lead technical design sessions for Enterprise AI Agent development.
• Oversee Copilot AI Agents and AI governance.
• Collaborate with architects on system integrations.
• Mentor teams to deliver maintainable, reusable code.
• Review code to align with enterprise standards and best practices.

Responsibilities

• Lead technical design sessions and own Enterprise AI Agent development implementation.
• Provide oversight on Copilot AI Agents, AI governance, and channel integrations.
• Collaborate with Solution Architects to design integrations with backend systems.
• Guide and mentor development teams to deliver reusable, maintainable code.
• Review code for best practices and enterprise standards.
• Troubleshoot complex technical issues and provide proactive resolutions.
• Contribute to DevOps processes including CI/CD pipelines and ALM.
• Hands-on experience on Enterprise level AI Agent development and Azure Integration services.

Skills

Copilot AI Agent Development

AI Governance

Azure Integration Services

Job description

Top Three Skills

1. Microsoft Copilot Studio Enterprise AI Agent Development
2. AI Agent Governance
3. Azure Integration Services

Job Description

• Lead technical design sessions and own the implementation of Enterprise AI Agent development.
• Provide technical oversight on key components such as:
  • Microsoft Copilot AI Agents
  • AI Agent Governance
  • Channel integration (voice, chat, social)
• Collaborate with Solution Architects to design integrations with backend systems and external services.
• Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
• Review code and ensure alignment with best practices and enterprise standards.
• Troubleshoot complex technical issues and provide proactive resolutions.
• Contribute to DevOps processes including CI/CD pipelines and ALM best practices.
• Hands-on experience on Enterprise level AI Agent development and Azure Integration services