Dynamics 365 Customer Engagement

Accenture; Kirkland (WA); On-site; USD 83,000 - 96,000; Full time

Job summary

Accenture is seeking an experienced Dynamics 365 Customer Engagement Engineer to help clients maximize performance and scalability of D365 CE, Dataverse, and Power Platform. This role is onsite in the local metro area, engaging with diverse teams across Accenture businesses.

You will partner with enterprise customers to diagnose bottlenecks, design remediation plans, and validate improvements through rigorous load tests. Strong analytical and communication skills are essential.

Qualifications

• 5+ years delivering performance and scalability assessments for Dynamics 365 CE and Dataverse.
• Experience with workload modeling, automated tests, load execution, telemetry analysis.
• Strong communication and ability to present remediation recommendations.

Responsibilities

• Serve as trusted advisor on Dynamics 365 CE, Dataverse and Power Platform performance engineering.
• Analyze platform telemetry, diagnostic logs and performance data to identify bottlenecks.
• Design and execute scalability, load and benchmark testing to validate performance.
• Create remediation plans aligned to customer business objectives.
• Troubleshoot performance issues across customizations, plugins, workflows and data volumes.

Skills

Dynamics 365 CE

Dataverse

Power Platform

Performance engineering

Load testing

Troubleshooting

Telemetry analysis

Root-cause analysis

TypeScript/JavaScript

C# plugins

Education

High School Diploma

Tools

Dataverse

Power Apps

Power Automate

Power Platform Admin Center

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

We are seeking an experienced Dynamics 365 Customer Engagement D365 CE Customer Engineer with a strong background in performance engineering troubleshooting and scalability testing In this role you will partner with enterprise customers to assess solution health analyze performance bottlenecks conduct benchmark and load testing and develop actionable remediation plans The successful candidate will combine expertise in D365 CE Dataverse and Power Platform with strong analytical and communication skills to help customers optimize performance and confidently scale their business critical applicationsKey Responsibilities:Serve as a trusted advisor on Dynamics 365 CE Dataverse and Power Platform performance engineering best practicesEngage in transactional requests to troubleshoot customer issues provide education and mitigate technical blockersAnalyze platform telemetry diagnostic logs and performance data to identify bottlenecks root causes and optimization opportunitiesDesign and execute scalability load and benchmark testing to validate system performance against expected business workloadsTroubleshoot performance issues related to customizations plugins workflows Power Automate flows integrations security models and large data volumesIdentify risks to delivery success and proactively implement mitigation strategiesCreate prioritized remediation and optimization plans based on technical findings and customer business objectives

Basic Qualifications:

Minimum 5 years of experience designing and delivering performance and scalability assessments for Dynamics 365 CE and Dataverse including workload modeling automated test development load execution telemetry correlation root cause analysis and presentation of prioritized remediation recommendations.

Up to date product knowledge in Dynamics 365 Customer Engagement ModulesDynamics 365 SalesDynamics 365 Customer ServiceDynamics 365 Field ServiceUp to date knowledge on the foundational technologies for Dynamics 365 and the Power PlatformDataversePower AppsPower AutomatePower Platform admin centerBrings a track record of reviewing solution designs and calling out practical improvements to scalability performance and maintainabilitySkilled at environment health assessments and making recommendations to improve stabilityStrong troubleshooting skills to diagnose and resolve performance issues in Dynamics 365 CE environments improving system responsiveness and reliabilityHands on development and data integration across Dynamics 365 CE including client side scripting TypeScript JavaScript server side logic Dataverse plugins in C and data integration toolsComfortable managing solution lifecycle across environments including solution packaging pipeline based deployments version control and safe promotion from development to production

Minimum High School/ GED Diploma

Preferred Qualification

• Effective communication skills to identify engage and interact with key stakeholders
• Proficiency in delivering technical training
• Consulting and customer facing role experience
• Excellent problem solving and troubleshooting skills
• Ability to work collaboratively in a team environment
• Deep technical acumen combined with a curiosity to continue learning Excitement for modern engineering tools and practices

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/09/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)

Role Location Hourly Range

• California $60 to $70
• Cleveland $60 to $70
• Colorado $60 to $70
• District of Columbia $60 to $70
• Illinois $60 to $70
• Maine $60 to $70
• Maryland $60 to $70
• Massachusetts $60 to $70
• Minnesota $60 to $70
• New York $60 to $70
• New Jersey $60 to $70
• Virginia $60 to $70
• Washington $60 to $70

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 [phone] or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affi

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.