Dynamics 365 CRM Systems Analyst

Goodwill Industries International, Inc.; Phoenix (AZ); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

5 Medical Plans

401K

Paid Time Off

Employer Paid Life Insurance

Job summary

Goodwill Industries International, Inc. in Phoenix, Arizona is looking for an IT Systems Analyst to provide expertise in Microsoft Dynamics 365 Customer Engagement and other retail technologies. This role requires collaboration with cross-functional teams to ensure system performance and user support.

The ideal candidate will possess a Bachelor’s degree in Information Technology and have hands-on experience with CRM platforms. The position offers a competitive salary of $70,000 annually along with a comprehensive benefits package.

Qualifications

• 1-5 years’ experience working as an IT Analyst, Systems Analyst, or related role.
• 2-3 years’ hands-on experience supporting Microsoft Dynamics 365 CRM.
• Ability to multitask and handle confidential information.

Responsibilities

• Provides technical expertise in analysis, configuration, and support of retail technologies.
• Troubleshoots application and integration issues.
• Supports user access, release validation, and end-user training.

Skills

Microsoft Dynamics 365 CRM

System Configuration

Cross-functional Teamwork

Customer Service Orientation

Data Management

Education

Bachelor’s degree in IT or equivalent experience

Tools

Dataverse

Power Platform

Azure

SharePoint

Job description

Goodwill Industries International, Inc. in Phoenix, Arizona is looking for an IT Systems Analyst to provide expertise in Microsoft Dynamics 365 Customer Engagement and other retail technologies. This role requires collaboration with cross-functional teams to ensure system performance and user support.

The ideal candidate will possess a Bachelor’s degree in Information Technology and have hands-on experience with CRM platforms. The position offers a competitive salary of $70,000 annually along with a comprehensive benefits package.