Dynamic Training Leader & Curriculum Coach

Etech Global Services, LLC; Dallas (TX); On-site; USD 40,000 - 49,000; Full time

Job summary

Etech Global Services, LLC is seeking a Training Supervisor in Dallas to lead classroom teams, develop engaging curricula, and drive learner outcomes. You will supervise 1–40 trainees, plan and direct sessions, and ensure high standards of instruction and accountability.

The role requires a Bachelor’s degree or equivalent experience, strong coaching skills, and the ability to deliver clear feedback while collaborating with cross‑functional teams in a fast‑paced contact center environment.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience supervising a training team and organizing workloads.
• Ability to coach, motivate, and provide constructive feedback to learners.

Responsibilities

• Directly supervises 1 to 40 team members in the Training class.
• Plans, assigns, and directs work; appraises performance; rewards and disciplines.
• Trains and evaluates class performance; provides learning feedback; maintains records.

Skills

Coaching

Training delivery

Employee mentoring

Multitasking

Feedback

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Outlook

Job description

Etech Global Services, LLC is seeking a Training Supervisor in Dallas to lead classroom teams, develop engaging curricula, and drive learner outcomes. You will supervise 1–40 trainees, plan and direct sessions, and ensure high standards of instruction and accountability.

The role requires a Bachelor’s degree or equivalent experience, strong coaching skills, and the ability to deliver clear feedback while collaborating with cross‑functional teams in a fast‑paced contact center environment.