Dynamic Shift Lead — Lead Team to Service Excellence

Taco-Bell; Phoenix (AZ); On-site; USD 18,000 - 32,000; Full time

Benefits offered by this job

Free meals

Discounts on memberships and services

Scholarship programs

Flexible schedules

Vacation pay and PTO

Job summary

Taco Bell in Phoenix, AZ, is seeking a Shift Lead to energize the team and uphold Taco Bell's high standards. You will lead shifts, coach teammates, resolve guest concerns, and collaborate with the management team to drive business initiatives.

This role rewards ownership, a fast-paced environment, and a commitment to food safety and guest satisfaction. Competitive hourly pay, incentives, and benefits are offered based on location and qualifications.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Excellent communication and leadership skills.
• Ability to move up to 45 lbs.
• Basic Math skills and cash handling proficiency.

Responsibilities

• Ensure consistent customer satisfaction by executing the MIC success routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders; resolve customer complaints quickly.
• Provide regular feedback to the GM on Team Member performance; offer constructive guidance.
• Assist the GM in screening Team Member candidates and managing labor and inventory.
• Support Profit & Loss control by following cash procedures and maintaining security.
• Oversee product preparation, rotation, and holding times; assist with facility maintenance and safety.

Skills

Leadership

Customer service

Communication

Cash handling

Training & coaching

Education

High school diploma or equivalent

Tools

POS system

Cash handling procedures

Job description

Taco Bell in Phoenix, AZ, is seeking a Shift Lead to energize the team and uphold Taco Bell's high standards. You will lead shifts, coach teammates, resolve guest concerns, and collaborate with the management team to drive business initiatives.

This role rewards ownership, a fast-paced environment, and a commitment to food safety and guest satisfaction. Competitive hourly pay, incentives, and benefits are offered based on location and qualifications.