Dynamic Server Support Technician

Worldwide TechServices; Fort Worth (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A global technology services provider is seeking a Customer Support Specialist in Fort Worth, Texas. In this role, you will provide support for designated equipment, ensure adherence to service level agreements, and maintain communication with clients regarding technical issues. Candidates should have a technical school certification and some experience in customer service. The position requires a valid driver's license and the ability to travel to client locations as needed. A strong tool kit is essential for the role.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within established service level agreements.
• Complete real-time reporting of all calls as documented in established policies.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment.

Skills

Communication regarding technical issues

Driving to client locations

Ability to drive long distances

Ability to lift/move equipment up to 50 lbs

Basic repair tool kit ownership

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

Overview

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Skills:

• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to drive long distances, and occasional overnight assignments within other geographies
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair tool kit

Equal Opportunity

Equal Opportunity Employer
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