Dynamic Server Support

Worldwide TechServices, LLC; Saint Cloud (MN); Presencial; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

Worldwide TechServices, LLC is seeking a Dynamic Server Support professional capable of diagnosing and repairing a range of client products. You will troubleshoot desktops, servers, and ESF while engaging directly with clients to address issues promptly.

The role involves providing on-site customer support, meeting SLAs, and maintaining accurate documentation and reporting. A technical certification and a valid license are required, with potential travel to client sites.

Formación

• Technical certification or equivalent required, 0–2 years in tech support.
• Customer service experience is a plus.
• Valid driver’s license and reliable transportation.
• Knowledge of relevant software and hardware.
• Must own a basic repair tool kit.

Responsabilidades

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in guidelines.
• Complete all administrative tasks for each call as documented.
• Complete real-time reporting of all calls as documented.
• Follow established policies, guidelines, and documents for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment.
• Report all activity in an accurate and timely manner.
• Understand and follow safety policies and guidelines.
• Additional requirements may exist if employment offer is extended.
• Other duties may be assigned to meet business needs.

Conocimientos

Customer service

Communication

Physical ability

Client interaction

Educación

Technical school certification

OEM certifications

Herramientas

Repair toolkit

Driver’s license

Descripción del empleo

• With: additional incentive for each call closed

Company Description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

Job Description

Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

• Provide customer support for designated equipment


• Accept and deliver all service calls assigned within the established service level agreement for each client


• Meet established customer service satisfaction criteria as outlined in established guidelines and policies


• Complete all administrative tasks associated with each call as documented in established policies and guidelines


• Complete real-time reporting of all calls as documented in established policies and guidelines


• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client


• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements


• Report all activity in an accurate and timely manner


• Understand all Safety policies and guidelines and work within the guidelines of policies daily


• Additional requirements may exist if offer of employment is extended


• Other duties may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience


• Previous customer service experience is a plus

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management


• Knowledge of relevant software and hardware


• Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Skills:

• Ability to communicate regarding technical issues with clients


• Ability to drive to client locations


• Ability to drive long distances, and occasional overnight assignments within other geographies


• Ability to lift and or move various computer equipment up to 50 lbs.


• Must own a basic repair tool kit

Additional Information

All your information will be kept confidential according to EEO guidelines.