Dynamic Sales Associate: Customer Experience & Merchandising

The Brand House Collective; Louisville (KY); On-site; USD 26,000 - 38,000; Full time

Job summary

Kirkland's Home in Louisville, KY seeks a Sales Associate to provide an exceptional shopping experience and support operations and merchandising under guidance from the management team.

The role involves selling, cashiering, replenishing, floorsets, and cleaning, with emphasis on customer service, loyalty programs, and teamwork. You will greet customers, promote promotions, maintain presentation, and help meet store goals.

Qualifications

• Energetic, people- and results-oriented with a drive to succeed.
• Excellent written and verbal communication skills.
• Ability to work weekends, holidays and evenings.
• Ability to read and interpret directives, handbook and manuals.
• Flexible schedule to meet the business needs of the store.
• Ability to work independently as well as part of a team.
• Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product.
• Must constantly stand and move around the store to greet and assist customers.
• Must be able to frequently communicate with the customers in person, electronically, and telephonically.
• Must be able to frequently move merchandise 50 pounds or more to and from the stock room to sales floor.

Responsibilities

• Supports and values Customer Service in both the in store and online shopping experience
• Actively engages with all customers modeling exceptional selling behaviors
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
• Proactively engages with customers, reads cues and responds appropriately
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Achieves or exceeds goals associated with company initiatives and programs.
• Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner
• Assists in maintaining an efficient and organized salesfloor and stockroom
• Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• May perform other duties as necessary

Skills

Customer service

Communication

Weekend availability

Reading manuals

Flex schedule

Teamwork

Ladder access

Physical stamina

POS operation

Job description

Kirkland's Home in Louisville, KY seeks a Sales Associate to provide an exceptional shopping experience and support operations and merchandising under guidance from the management team.

The role involves selling, cashiering, replenishing, floorsets, and cleaning, with emphasis on customer service, loyalty programs, and teamwork. You will greet customers, promote promotions, maintain presentation, and help meet store goals.