Dynamic Sales Associate: Customer Experience Champion

The Brand House Collective; Edwardsville (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid Sick Time

401k Retirement Savings Plan

Job summary

Kirkland’s Home in Edwardsville, IL is seeking a Sales Associate to deliver an exceptional shopping experience by using our customer service model and partnering with management. You will drive sales across selling, cashiering, replenishing, and floorset tasks.

You will greet customers, promote loyalty programs, and maintain merchandise presentation and accuracy while supporting a friendly, respectful team culture.

Qualifications

• Experience in retail customer service is preferred.
• Ability to greet and assist customers warmly.
• Able to read cues and respond appropriately.
• Capable of standing for long periods and lifting up to 50 pounds.
• Able to operate a POS system.

Responsibilities

• Supports and values Customer Service in both in store and online shopping experience.
• Actively engages with all customers modeling exceptional selling behaviors.
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times.
• Proactively engages with customers, reads cues and responds appropriately.
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket.
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Achieves or exceeds goals associated with company initiatives and programs.
• Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner.
• Assists in maintaining an efficient and organized salesfloor and stockroom.
• Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels.
• Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.
• May perform other duties as necessary

Skills

Customer service

Communication

Weekend availability

Teamwork

Sales driven

Job description

Kirkland’s Home in Edwardsville, IL is seeking a Sales Associate to deliver an exceptional shopping experience by using our customer service model and partnering with management. You will drive sales across selling, cashiering, replenishing, and floorset tasks.

You will greet customers, promote loyalty programs, and maintain merchandise presentation and accuracy while supporting a friendly, respectful team culture.