Operations Manager

CircusTrix, LLC; Lakeland (FL); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k plan with company matching

Eligibility for 401k based on age and/

Job summary

Sky Zone, operated by CircusTrix, LLC, seeks an Operations Manager to lead daily park execution and guest experiences onsite. You will supervise team members, coach in real time, and support hiring and training while ensuring safety, cleanliness, and efficient operations across shifts.

You will manage labor strategy, guest flow, and event support, including birthday parties and high-volume periods, with a focus on delivering exceptional guest experiences and brand standards.

Qualifications

• Minimum of 2–3 years of formal management experience leading teams.
• Experience in high-volume, guest-facing environments.
• Strong communication and coaching skills.
• Ability to work evenings, weekends, and holidays.
• Proficiency with office and POS software.

Responsibilities

• Supervise Team Leads and frontline team members during shifts.
• Coach in real time to build a culture of accountability and energy.
• Support hiring, onboarding, and training.
• Oversee daily park operations including staffing, guest flow, inventory, and cleanliness.
• Collaborate on labor strategy, scheduling, and safety procedures.
• Ensure guests are welcomed, safe, and assisted from check-in to check-out.
• Lead guest recovery and train team to respond with urgency and empathy.
• Support birthday parties and high-volume events.

Skills

Management experience

Communication skills

Leadership on the floor

Tools

Microsoft Office

POS platforms

Scheduling tools

Reporting dashboards

Job description

CircusTrix dba Sky Zone Operations Manager Full-time Onsite Department: Operations Reports to: General Manager FLSA: Exempt

WHO WE ARE:

At Sky Zone, our mission is to enrich lives through the power of boundless play — whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.

WHO YOU ARE:

You’re the glue, the guide, and the go-to. A natural leader who thrives in motion, you balance coaching with accountability and set the tone every shift. When things get busy, you stay steady supporting your team, solving problems, and making sure the energy never drops. You know how to lead from the floor and manage behind the scenes. Whether it’s creating a great schedule, coaching in real time, or stepping into the action, you bring intention, care, and hustle to everything you do.

HOW YOU BRING OUR MISSION TO LIFE:

Lead Daily Execution and Team Success

• Supervise Team Leads and frontline team members during scheduled shifts.
• Coach in real time to build a team culture of accountability, energy, and care.
• Support hiring, onboarding, and training efforts.

Own Shift Flow and Operational Efficiency

• Oversee daily park execution — including staffing, guest flow, inventory, and cleanliness.
• Collaborate with the GM on labor strategy, scheduling, and safety procedures.
• Adapt to real-time challenges to keep operations smooth and seamless.

Deliver Guest Experiences That Wow

• Ensure guests feel welcome, safe, and supported from check-in to check-out.
• Lead guest recovery when needed and train the team to respond with urgency and empathy.
• Support birthday parties, special events, and high-volume guest flow with confidence.

Champion Safety and Brand Standards

• Conduct safety walkthroughs and support compliance across all park zones.
• Maintain clean, well-functioning facilities and hold the team to brand standards.
• Lead by example to create a worry-free, play-filled environment for all.

WHAT YOU BRING TO THE TEAM:

You’ve got the experience to lead confidently and the mindset to lead with care. We’re looking for someone who brings: Minimum of 2-3 years of formal management or supervisory experience, including direct responsibility for leading teams, ideally in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants. Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time Strong communication skills, you give feedback with care, build trust quickly, and know how to coach in the moment Comfort with scheduling, labor targets, and supporting operational goals; you understand how day-to-day execution impacts the bigger picture. A hands-on leadership style, you're not above jumping in to solve a problem, run a shift, or set the tone on a busy day. Comfortable using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; quick to learn and apply new systems in daily operations. Availability to work evenings, weekends, and holidays - when the park (and the magic) is most alive.

WHY THIS ROLE MATTERS:

As Operations Manager, you're the one who keeps the park in motion. You help the team thrive, support guest joy, and make sure nothing falls through the cracks. You’re a steady presence, a quick thinker, and the calm in the storm. This role is your chance to lead with energy, impact, and heart and to help build something unforgettable, one bounce at a time!

Compensation range is $50,000.00-54,000.00 + bonus based on qualifications, experience, and performance.

• medical coverage
• dental coverage
• vision coverage
• 401k plan with company matching
• Eligibility for 401k is based on age and tenure requirements

Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching.

CircusTrix and its brands are proud to be equal opportunity employers.

We celebrate diversity and are committed to creating an inclusive environment for all team members.

We're the world's largest brand of indoor entertainment parks. (And we invented them, it's true!) To put it another way: We're the place where nothing gets in the way of play. That means we build incredible parks that are cleaner, safer, and better designed for your family. It's everything you might want with amazing people running the show. (We even know how to get a little wildish at times.) If you're looking for the best spot to play as a family, come visit us at Sky Zone, because play rules here.