Dynamic Construction Project Coordinator: Insurance Restoration

Balance Claims; Indianapolis (IN); On-site; USD 52,000 - 70,000; Full time

Job summary

Balance Claims in Indianapolis, IN is hiring a Construction Project Coordinator (Supplementor) to drive and manage construction job files through the insurance restoration process. You will handle a high-volume pipeline, coordinate with estimating and admin teams, and maintain proactive communication with carriers and clients.

The role emphasizes production pace, structured workflows, and precise documentation to ensure timely supplements and file progression from start to finish.

Qualifications

• Excellent communication skills, especially on the phone.
• Ability to manage a high volume of files and priorities.
• Strong follow-up and ownership mindset.
• High attention to detail in documentation and communication.
• Strong organizational and time-management abilities.
• Experience in insurance restoration, construction, or Xactimate preferred but not required.

Responsibilities

• Manage a pipeline of 80-200+ active project files at various stages.
• Support file progression using estimates and docs from the estimating team.
• Communicate with insurance carriers to reconcile differences and advance files.
• Submit supplements with documentation and materials.
• Provide timely updates to clients throughout each file's lifecycle.
• Collaborate with Estimating, Account Management, Admin teams for alignment.
• Deliver clear summaries to clients upon file completion.

Skills

Strong communication

High-volume file management

Follow-up discipline

Attention to detail

Time management

Organization

Tools

Xactimate

Job description

Balance Claims in Indianapolis, IN is hiring a Construction Project Coordinator (Supplementor) to drive and manage construction job files through the insurance restoration process. You will handle a high-volume pipeline, coordinate with estimating and admin teams, and maintain proactive communication with carriers and clients.

The role emphasizes production pace, structured workflows, and precise documentation to ensure timely supplements and file progression from start to finish.