Dynamic Claims Administration Specialist

Holmes Murphy Insurance; West Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Parental Leave

Education Reimbursement

401k Profit Sharing

Generous PTO

Volunteer time off

Diversity & Belonging

Merit increases

Bonus opportunity

Job summary

Creative Risk Solutions is seeking an Administrative Specialist to provide administrative and operational support for our claims team. You will assist with claim intake and assignment, maintain accurate records, and help manage correspondence throughout the claims process.

The ideal candidate has 0–2 years of admin experience, strong attention to detail, and solid communication skills. Proficiency in Microsoft Office and data entry is expected in a fast-paced environment with team collaboration.

Qualifications

• High school diploma or equivalent required.
• 0–2 years of administrative or office support experience.
• Experience in property and casualty insurance or claims administration preferred.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to work effectively both independently and as part of a team.
• Ability to follow established workflows, procedures, and processes while ensuring accuracy and compliance.
• Able to balance multiple tasks while maintaining accuracy and meeting deadlines in a fast-paced environment.

Responsibilities

• Review and accurately assign reported claims to the appropriate claims adjuster under established guidelines and supervision.
• Receive, gather, and promptly transmit loss information from insureds, claimants, internal team members, and other stakeholders through the claims reporting system.
• Maintain accurate and complete claim documentation within company systems throughout the claims lifecycle.
• Process incoming Claims Reporting Services (CRS) mail, including scanned mail from the mailroom and correspondence received through paperless email accounts.
• Ensure timely and accurate data entry while adhering to company procedures and compliance requirements.

Skills

Attention to detail

Organizational skills

Verbal communication

Written communication

Data entry

Team collaboration

Independent work

Following workflows

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Creative Risk Solutions is seeking an Administrative Specialist to provide administrative and operational support for our claims team. You will assist with claim intake and assignment, maintain accurate records, and help manage correspondence throughout the claims process.

The ideal candidate has 0–2 years of admin experience, strong attention to detail, and solid communication skills. Proficiency in Microsoft Office and data entry is expected in a fast-paced environment with team collaboration.