Dynamic BDC Specialist: Lead Response & Appointments

Group1 Automotive, Inc.; Oklahoma City (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

Bob Howard Buick GMC is seeking a motivated BDC Representative to join our team in Oklahoma City. You will be the first contact for internet and phone leads, responding promptly and scheduling appointments to drive showroom traffic and opportunities.

The ideal candidate communicates clearly via phone, email, and text, is detail-oriented, self-motivated, and results-driven, with a friendly, professional demeanor that enhances the customer experience.

Qualifications

• Experience in BDC, customer service, or automotive sales support.
• Excellent verbal and written communication skills.
• Strong phone presence and ability to build rapport quickly.
• Comfortable with phone, email, and text messaging.
• Self-motivated, organized, and goal-oriented.

Responsibilities

• Respond to inbound leads via phone, email, text, and CRM platforms.
• Conduct outbound follow-up calls to prospective customers.
• Engage customers to understand vehicle needs and interests.
• Schedule and confirm appointments for sales team.
• Maintain follow-up to maximize appointment show rates.
• Document interactions in the CRM system.
• Collaborate with sales management for a seamless experience.
• Meet appointment and show-rate goals.

Job description

Bob Howard Buick GMC is seeking a motivated BDC Representative to join our team in Oklahoma City. You will be the first contact for internet and phone leads, responding promptly and scheduling appointments to drive showroom traffic and opportunities.

The ideal candidate communicates clearly via phone, email, and text, is detail-oriented, self-motivated, and results-driven, with a friendly, professional demeanor that enhances the customer experience.