DV Program Supervisor

Metropolitan Family Services; Chicago (IL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Guardian dental coverage

VSP vision coverage

HSA contributions

Teladoc services

401K with employer match

Job summary

Metropolitan Family Services in Chicago is seeking a full-time DV Program Supervisor for the Midway DV Courthouse Team. This role leads the domestic violence advocacy program, supervises staff, and collaborates with the DV Program Director on hiring, supervision, and evaluations.

The position requires a Bachelor's degree with 5 years in survivor services, CDVP certification by end of year, and strong crisis intervention and grant management skills.

Qualifications

• Bachelor’s degree plus 5 years’ experience in survivor services and related fields.
• Illinois CDVP certification required by end of first year.
• Experience with grant monitoring and reporting for programs.
• Strong supervisory and administrative abilities.
• Bilingual/bicultural preferred for some sites.

Responsibilities

• Oversees a domestic violence advocacy program area and supervises its staff.
• Plans, develops, and implements interventions to meet client needs.
• Assumes responsibility for grant monitoring and reporting within the program area.
• Provides supervision, coaching, and staff development in crisis management and trauma‑informed care.
• Collaborates with the DV Program Director on hiring, supervision, and evaluation.
• Establishes relationships with local partners and represents Metropolitan Family Services in the community.

Skills

Supervisory skills

Grant management

Crisis intervention

Trauma-informed care

Communication skills

Team leadership

Education

Bachelor's degree

CDVP certification by end of first year

Job description

We are now hiring for a full-time DV Program Supervisor to join our Midway DV Courthouse Team!

SALARY:

• The average starting salary for this position will fall in the range of $60,000 and $65,000 annually. Where candidates fall in this range will be based on skill and experience level.

ESSENTIAL JOB FUNCTIONS:

• Oversees a domestic violence advocacy program area and supervises its staff members.
• Models initiative by planning, developing, and implementing interventions that meet changing client needs.
• Assumes responsibility for grant monitoring and reporting within their program area.
• Responsible for maintaining quality and quantity of services.
• Provides supervision, coaching, and support to program staff in appropriate crisis management, non-violent communication, and conflict resolution skills. Has a team-oriented approach that promotes positive interactions.
• In collaboration with the DV Program Director, is responsible for the hiring, supervision, and evaluation of staff, interns, and volunteers within their program area.
• Oversees scheduling and/or on-call responsibilities of program staff. May rotate on-call responsibilities with other DV Program Supervisors or program staff.
• Administers assessments as appropriate and trains staff in their use and interpretation.
• Assesses and effectively responds to the needs of survivors seeking supportive services using short-term, strengths-based interventions.
• Facilitates group supervision, team meetings, and/or program/agency meetings.
• Participates in a team-oriented approach by collaborating with departmental staff and other programs to provide comprehensive services for clients.
• Is responsible for monitoring contract, grant, and program expectations, ensuring that team members meet timelines and reporting requirements.
• Conducts program planning and makes recommendations, including budget needs, to the DV Program Director.
• May carry a client caseload, providing short-term, strengths-based, trauma‑informed services to survivors of domestic violence and their children.
• Remains cognizant of current developments in the field of domestic violence. Attends appropriate workshops, conferences, etc. to enhance professional development and understanding of issues in the field.
• Establishes and maintains contact with local agencies, organizations, and partnering sites as appropriate; effectively and professionally represents Metropolitan Family Services and the domestic violence program in the community.
• Provides services in accordance with the Illinois Certified Domestic Violence Professionals’ code of ethics.
• Other duties may be assigned that are specific to the needs of the particular site or program that this position oversees.

QUALIFICATIONS:

• Required: Bachelor’s degree plus 5 years’ experience, including experience in domestic violence survivor services and other services as appropriate to the specific role. Demonstrated increase in administrative/supervisory responsibilities across time. Illinois Certified Domestic Violence Professional (CDVP) certification required by end of first year in role.
• Preferred: Illinois Certified Domestic Violence Professional (CDVP) certification prior to hire; Master’s degree or JD (for court programs) plus 3 years’ experience in the field of gender-based violence and/or social services. Court/legal advocacy experience strongly preferred for supervisors of the Court Advocacy Programs.
• Training: 40-hour Domestic Violence training preferred at time of hire. This training is required at first opportunity upon hire and must be completed prior to any contact with DV program clients or their personally identifying information.

SKILLS/ABILITIES:

• Strong supervisory and administrative skills, including team-building, reflective supervision, and grant management.
• Knowledge of community resources, advocacy and crisis intervention skills, and an understanding of trauma and Trauma‑Informed Care.
• Empathic, non‑judgmental, service‑oriented attitude in work with clients. Recognizes domestic violence survivors as the experts of their own lives and helps staff to partner with clients to identify and build upon their strengths.
• Ability to respond appropriately in varied situations and to function with minimal supervision.
• Ability to work and problem‑solve both independently and collaboratively within a team environment, demonstrating professionalism, flexibility, and mature judgment.
• Must demonstrate self‑awareness, insight, and commitment to ongoing professional growth. Models healthy boundaries and good self‑care with clients and coworkers.
• Bilingual/bicultural preferred, and may be required for particular programs or sites.
• Must have excellent verbal and written communication skills, strong organizational skills, and demonstrate understanding and effectiveness in working with diverse populations.
• Additional skills may be required specific to the particular program or site where this position is based.

PHYSICAL DEMANDS

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch.
• The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal.
• The employee may occasionally lift and/or move up to 30 pounds.

Metropolitan Family Services puts our people first with a top‑of‑the‑line benefits package.

Some highlights include:

• Medical Coverage, Guardian Dental Coverage, and VSP Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro‑rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

ABOUT US:

Metropolitan Family Servicesempowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan isIllinois' first comprehensive human services agency and reaches more than 117,000 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment.