DV-Cleared Senior NOC Engineer | Network Resilience

DXC Technology Company; Hampshire Township (IL); In loco; USD 74.000 - 94.000; Tempo pieno

Descrizione del lavoro

DXC Technology is seeking a Senior NOC Engineer located in Hampshire to deliver third-line network operational support for managed-service customers. The role requires active DV clearance and adherence to ITIL processes within DXC's environment.

The engineer will maintain network availability within SLAs, lead complex incident resolutions, and mentor junior engineers while collaborating with project managers and stakeholders on network changes and deployments.

Competenze

• Minimum five years of network operations experience, including hands-on third-line troubleshooting and fault resolution.
• Strong routing and switching knowledge, including BGP, OSPF, VXLAN, MLAG and STP.
• Experience with Fortinet FortiGate, FortiManager and FortiAnalyzer.
• Experience with Aruba products (Aruba CX, Aruba Central, Aruba WiFi, Mobility Master, ClearPass).
• Experience managing DNS, DHCP and IPAM services.
• Practical experience of network implementation, testing, verification and configuration validation.
• Strong ITIL knowledge and experience with ServiceNow or SM9.
• Active DV security clearance.

Mansioni

• Provide third-line network operational support and act as the senior escalation point for complex incidents.
• Maintain network operability within agreed SLAs and lead the analysis and resolution of complex network issues.
• Provide reactive support for high-priority and short-notice requests relating to in-scope network devices.
• Plan and deliver network changes and projects in collaboration with project managers and stakeholders.
• Produce network configurations, complete testing for BAU changes, and prepare associated test reports.
• Validate third-party configurations against approved standards, including node-acceptance activities.
• Support the implementation, testing and verification of node builds, equipment staging and physical patching.
• Follow Project Enhancement Release, change-management and ITIL service-management processes.
• Act as a trusted technical authority for network implementations and operational decision-making.
• Mentor junior engineers, support incident response, and promote knowledge sharing across the team.
• Keep internal and external stakeholders informed of project status, incidents, risks and change requests.
• Maintain network configuration, design collateral, operational documentation and customer records.
• Support continual service improvement through standards, policies, procedures and technical governance.

Conoscenze

Network operations

Routing & switching

ITIL practices

ServiceNow

Security clearance

Formazione

Degree or diploma in Computer Science or Engineering

Strumenti

Fortinet FortiGate

FortiManager

FortiAnalyzer

Aruba CX

Aruba Central

Aruba WiFi

Mobility Master

ClearPass

Descrizione del lavoro

DXC Technology is seeking a Senior NOC Engineer located in Hampshire to deliver third-line network operational support for managed-service customers. The role requires active DV clearance and adherence to ITIL processes within DXC's environment.

The engineer will maintain network availability within SLAs, lead complex incident resolutions, and mentor junior engineers while collaborating with project managers and stakeholders on network changes and deployments.