Duty Manager - ORD Airport

PrimeFlight Aviation Services; Chicago (IL); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services in the United States is seeking a Duty Manager to oversee day-to-day airport operations, coordinate with multiple departments, and respond to emergencies while ensuring compliance with regulations and high service standards.

The role requires strong leadership, clear communication, and the ability to manage passenger flow and terminal activities across shifts, including nights and holidays. This is a full-time on-site position at a major airport in Chicago.

Qualifications

• 18 years of age or older
• Must be legally authorized to work in the country of employment
• Pass a background check and drug screen
• Must hold a valid driver’s license
• 5 years transportation/aviation operations experience
• Knowledge of the Aviation Industry
• Communicate effectively in English (reading, writing, speaking)
• Ability to access and interpret information in print and electronically (IPads/Tablets, Computers, Mobile Devices)
• Flexibility to work nights, weekends and holidays
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs)

Responsibilities

• Oversee day-to-day airport operations during assigned shifts
• Coordinate with security, customer service, maintenance for seamless operations
• Respond to and manage operational emergencies and unusual situations
• Ensure compliance with aviation regulations and company policies
• Monitor passenger flow and terminal activities; adjust for optimal service
• Address and resolve customer complaints and operational issues promptly
• Supervise, guide and support operational staff with leadership
• Communicate effectively with airline representatives, ground handlers and authorities
• Perform additional duties as assigned by management

Skills

Communication

Teamwork

English proficiency

Customer service

Job description

Salary: $57,720 USD per year

Description

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)

• We are committed to being a leading provider of commercial services within the aviation industry

• Our teams focus on maintaining a positive working environment and treating all team members with respect

• With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW

The Duty Manager plays a critical role in overseeing the day-to-day operations of the airport, ensuring a smooth and efficient experience for passengers, staff, and airline partners. This position involves managing operational issues, responding to emergencies, and making real-time decisions to maintain operational flow and safety. The Duty Manager liaises with various departments, including security, customer service, and ground handling, to coordinate efforts and address any challenges that arise. Also, you are responsible for monitoring compliance with airport regulations and standards, providing leadership and guidance to staff, and ensuring a high level of customer service and operational excellence.

RESPONSIBILITIES

• Oversee day-to-day airport operations during assigned shifts, ensuring efficient and safe procedures

• Coordinate with various departments, including security, customer service, and maintenance, for seamless operations

• Respond to and manage operational emergencies and unusual situations

• Ensure compliance with all aviation regulations and company policies

• Monitor passenger flow and terminal activities, implementing adjustments for optimal service delivery

• Address and resolve customer complaints and operational issues in a timely manner

• Supervise, guide, and support operational staff, providing leadership and direction

• Communicate effectively with airline representatives, ground handlers, and airport authorities

• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older

• Must be legally authorized to work in the country of employment.

• Must hold a valid driver's license.

• 5 Years transportation/aviation operations experience

• Knowledge of the Aviation Industry

• Communicate effectively in English (reading, writing, speaking)

• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices

• Effectively communicate with colleagues and clients, both in-person and through electronic means

• Pass a background check and drug screen

• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).

• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds

• Prolonged standing and walking in an indoor/outdoor environment as applicable

• May need to reach with arms and grasp with hands

• May need to push, pull

• May need to bend, stretch, squat, kneel

• Exposure to moderate and at times high noise levels

• Be able to hear and respond to the spoken voice and to audible alarms

• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.